Front Desk Agent - Substitute

Crescent Hotels & Resorts; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Services Agent to join their team. This role emphasizes exceptional customer service, where you'll be the first point of contact for guests, ensuring a welcoming and efficient check-in and check-out experience. You'll utilize your knowledge of hotel services and the Opera system to assist guests, handle payments, and resolve any inquiries or issues they may have. If you're passionate about hospitality and enjoy making guests feel at home, this opportunity is perfect for you.

Benefits

Health & Wellness Programs

Learning and Development Opportunities

Travel Discounts

Qualifications

• Previous hotel experience is required.
• Knowledge of Opera system is a must.

Responsibilities

• Greet and register guests, ensuring a smooth check-in process.
• Assist guests with check-out and handle payments accurately.
• Resolve guest inquiries and complaints in a friendly manner.

Skills

Customer Service

Communication Skills

Problem Solving

Up-selling Techniques

Tools

Opera

Job description

Description

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her


• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards


• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries


• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy


• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner


• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction


• Receive, input, retrieve and relay messages to guests

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

This is a job under CBA and the pay rate ranges are $30.23 to $40.31 per hour.

Qualifications

Experience

Opera knowledge and previous hotel experience a must (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.