Front Desk Agent - Residence Inn Springdale Springdale, AR

Lexima Lodging; Springdale (AR); On-site; USD 18,000 - 23,000; Full time

Job summary

Lexima Lodging’s Residence Inn in Springdale, AR seeks a Front Desk Agent to deliver attentive, courteous service before arrival and during stay, maximizing occupancy and guest satisfaction.

You will handle check-ins/outs, respond to guest requests, manage reservations, and uphold brand standards and cash handling policies while collaborating with a hospitality team.

Qualifications

• High school diploma or equivalent required.
• A degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred.
• Previous hospitality experience preferred.
• Experience handling cash, accounting procedures and general administrative tasks.
• Must be able to assimilate complex information from disparate sources and adjust to meet needs.
• Must handle problems in the workplace, including anticipation, prevention, identification and solving.
• Must work well in stressful, high pressure situations.
• Must listen, understand, clarify and resolve guest and coworker concerns.
• Must maintain composure and objectivity under pressure.
• Excellent oral and written communication skills.
• Weekends and holidays are required.
• Must have a valid driver's license.
• Must be fluent in English.

Responsibilities

• Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
• Handle check-ins and check-outs in a friendly, efficient and courteous manner.
• Respond to guests' requests, problems, complaints and/or accidents at the front desk or via reservations.
• Answer guest inquiries about hotel services and local area amenities.
• Ensure delivery of packages, mail and messages to guests as needed.
• Follow Lexima/Brand credit policies and be aware of rates, packages and promotions.
• Maintain familiarity with in-house groups and date availability.
• Operate the front desk computer system and ensure accurate cash handling.
• Contribute to guest satisfaction surveys and support front desk operations.
• Demonstrate professional phone skills and use brand selling guidelines during inquiries.
• Stay on top of wait list reservations and manage suite inventory.
• Complete shift responsibility checklists and keep the front office area organized.
• Participate in meetings and events required by management.
• Develop a full understanding of hotel amenities and emergency procedures.

Skills

Customer service

Cash handling

Problem solving

Communication

Fluent English

Multitasking

Attention to detail

Teamwork

Education

High school diploma or equivalent

Hospitality-related degree (preferred)

Job description

The Residence Inn is looking for a Front Desk Agent that will be responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy.

Responsibilities

• Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.

• Handle check-ins and check-outs in a friendly, efficient and courteous manner.

• Respond to all guests' requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner.

• Answer all guest inquiries (i.e. hotel services and amenities, the area, etc.).

• Ensure delivery of packages, mail and messages as needed to guests.

• Follow all Lexima/Brand credit policies.

• Be aware of all rates, packages, and special promotions.

• Be familiar with all in house groups.

• Be aware of closed out and restricted dates.

• Obtain all necessary information when taking room reservations and follow rate quoting guidelines.

• Fully understand and be able to operate all relevant aspects of the front desk computer system.

• Focus on his/her role in contributing to guest satisfaction surveys.

• Demonstrate appropriate phone skills.

• Use Lexima/brand selling guidelines as part of the inquiry call process.

• Consistently perform above average in the mystery call process.

• Follow up on all wait list reservations.

• Manage suite inventory.

• Complete shift responsibility checklist.

• Keep front office area clean and organized.

• Participate in all-employee meetings, events and other functions required by management.

• Develop full understanding of hotel amenities and services.

• Understand emergency procedures and be prepared to help when necessary.

• Operate radios efficiently and professionally in communicating with the hotel staff.

• Ensure correct and accurate cash handling while at the front desk.

• Perform any other duties as requested by management.

Qualifications

• High school diploma or equivalent required.

• A degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred.

• Previous hospitality experience preferred.

• Experience handling cash, accounting procedures and general administrative tasks.

• Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.

• Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.

• Must work well in stressful, high pressure situations.

• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by clients, guests and co-workers.

• Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.

• Must maintain composure and objectivity under pressure.

• Effective oral and written communication skills.

• Weekends and Holidays are required.

• Must have a valid driver's license.

• Must be fluent in English.

Physical Requirements

• Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.

• Occasionally lift and/or move up to 25 pounds.

• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Ability to stand during the entire shift.