Front Desk Agent- Residence Inn: Clayton, MO

Midas Hospitality, LLC; Clayton (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking hospitality company as a Front Desk Agent at an established hotel in Clayton, MO. This engaging role involves welcoming guests, managing reservations, and providing top-notch customer service. You will play a vital role in ensuring that every guest has a memorable experience, addressing their needs and inquiries with professionalism and care. The company prides itself on fostering a people-first culture, offering opportunities for growth and a supportive work environment. If you have a passion for hospitality and a commitment to service excellence, this is the perfect opportunity for you.

Benefits

Growth and development tools

Robust PTO policies

Medical/Dental/Vision Coverage

401k matching

Employee Assistance Program

Discounted products and services

Qualifications

• Previous experience as a Front Desk Agent is preferred.
• Experience in a customer service industry is required.

Responsibilities

• Greets and registers guests, issues room keys and provides directions.
• Answers inquiries about hotel services and maintains records of guests' accounts.
• Computes bills, collects payments, and manages reservations.

Skills

Customer Service

Communication

Problem Solving

Job description

Front Desk Agent - Residence Inn: Clayton, MO

Start Your Journey with Midas Hospitality:

Midas Hospitality is seeking a dynamic Front Desk Agent to join our team at the Residence Inn hotel located in Clayton, MO. This position will be responsible for arriving, departing, and in-house guests as well as telephone inquiries regarding reservations, hotel information, and guest concerns.

What You Will Be Doing:

• Greets, registers, and assigns rooms to guests. Issues room key and gives directions.
• Sorts incoming mail and faxes for guests.
• Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment, and travel directions.
• Keeps records of room availability and guests' accounts.
• Computes bill, collects payment, and makes change for guests.
• Makes, confirms, and cancels reservations.

The Ideal Candidate:

• Previous experience as a Front Desk Agent is preferred.
• Experience in a customer service industry is required.

About Us:

From humble beginnings in 2006 to an enterprise being driven by more than 1,000 people today, Midas Hospitality has never lost sight of our #1 priority - people. Currently, Midas Hospitality operates 40+ hotels in 14 states with a focus on select-service and extended-stay properties for leading brands such as Marriott, Hilton, and IHG. At Midas Hospitality, we make room for people's dreams. That means building a company where people love to work, our financial partners love the results, and everyone loves the experience.

As a people-first organization, we offer opportunities to grow and benefits to flourish for anyone with a desire to serve others and a tremendous work ethic. We aim to competitively compensate our associates and reward their contributions.

Please visit our website for more information: www.midashospitality.com

We offer a range of benefits including, but not limited to:

• Growth and development tools and access to learning.
• Robust PTO policies.
• Medical/Dental/Vision Coverage.
• 401k matching.
• Employee Assistance Program.
• Discounted products and services.

Midas Hospitality is proud to be a drug-free workplace and equal opportunity employer.