Front Desk Agent/Renaissance St. Louis Airport

StepStone Hospitality; St. Louis (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant hospitality team where you will play a crucial role in ensuring guest satisfaction. This full-time position involves registering guests, managing reservations, and providing top-notch customer service. You will be the first point of contact for guests, assisting them with room assignments, inquiries about hotel services, and ensuring their needs are met during their stay. With a focus on creating a welcoming environment, your contributions will directly impact the guest experience. If you are passionate about hospitality and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

401(k) matching

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Life Insurance

Hotel Discount Program

Qualifications

• Customer service experience and computer skills are essential.
• Must have good mathematical skills and knowledge of hotel functions.

Responsibilities

• Register and assign rooms to guests and issue room keys.
• Answer inquiries about hotel services and make reservations.
• Compute bills, collect payments, and manage guest valuables.

Skills

Customer Service Experience

Computer Skills

Mathematical Skills

Communication Skills

Manual Dexterity

Education

High School Education

Relevant Training and Experience

Tools

Office Software

Job description

Job Type
Full-time

Description

1. Register and assign rooms to guests.
2. Issue room key and directions directly to guest.
3. Sort and track incoming mail and messages.
4. Transmit and receive messages using all communication avenues.
5. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
6. Keep record of room availability and rate.
7. Compute bill, collect payment, and make change for guests.
8. Make, confirm, and cancel reservations via all communication avenues.
9. Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
10. Make reservation, transportation, or entertainment reservations for guest.
11. Deposit guest valuables in hotel safe deposit box.
12. Ability to accurately use various office software.
13. Have a full working knowledge and expertise of each shift including night audit.

Requirements

1. Customer Service Experience & computer skills are required.
2. Minimum lifting of 20 pounds.
3. Pushing, bending, stooping, upward reaching, manual dexterity.
4. Hearing, writing, typing.
5. Minimum pulling of 20 pounds.
6. Other duties may be assigned.
7. Must have a comprehensive knowledge of all hotel departments and functions.
8. Must have good mathematical and computer skills.
9. High school education required. Relevant training and experience and additional education preferred.
10. CPR and first aid training preferred.
11. Additional language ability preferred.

Benefits

• 401(k) matching
• Medical, Dental, and Vision Insurance
• Paid Time off after 90 days
• Life insurance
• Hotel discount program

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
EOE/M/F/V/D.

Salary Description
$15.50/hour