Front Desk Agent- PT

Virgin Hotels, LLC; Las Vegas, Northern (NV, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Virgin Hotels Las Vegas is seeking a guest-focused front desk associate to welcome and service guests with warmth and efficiency.

You will learn front office systems (LMS, Luxe Pricing, HotSOS, Salto) and assist with check-ins/outs, folio handling, and guest inquiries while upholding hotel standards and brand culture.

Qualifications

• English communication clearly and pleasantly with guests and colleagues.
• Ability to compute accurate mathematical calculations.
• Proficient computer knowledge and data entry.

Responsibilities

• Welcome and assist guests at Virgin Hotels Las Vegas.
• Assist and process check-ins and check-outs per guest preference.
• Process guest folios, resolve disputed charges and settle accounts.

Skills

Customer service

English communication

Computer literacy

Education

High school diploma or equivalent

Tools

LMS

Luxe Pricing

HotSOS

Salto

Job description

The incumbent in this position is responsible for welcoming and providing service to guests of Virgin Hotels Las Vegas.

Requirements

THE NITTY-GRITTY (The Essential Job Duties):

• Learn and retain complete knowledge of and comply with all policies and procedures
• Maintain the Virgin culture & level of standards set forth by the management team
• Always maintain complete knowledge of hotel features/services, hours of operation,
• Familiar with room types, numbers, layout, décor, locations, rates, and appointments
• Be aware and understand all aspects of special packages, and promotions
• Daily house count and expected arrivals/departures
• Room availability status for any given day
• Scheduled daily group activities
• Use excellent communication skills with guests, staff including verbal, written and body language
• Learn and retain knowledge of all front office technical systems (LMS, Luxe Pricing, HotSOS and Salto)
• Assist and process check-in & check-outs for our guests in accordance with their preference (traditional or mobile)
• Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures
• Maintain a clean, hygienic, and organized work environment
• Obtain an assigned bank and ensure accuracy of contracted monies. Always keep bank secure
• Be able to communicate timely and in a responsive manner via digital device
• Be familiar with the property loyalty programs to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay
• Ensure all guests questions & requests are completed & followed up on while executing fabulous guest service
• Be creative and think outside the box to create memorable experiences for our guests
• Take, record, and relay messages accurately, completely, and legibly
• Complete all items on the shift checklist
• Adhere to security procedures to ensure our guest's safety
• Handle all issues and concerns and keep proper documentation of all important events

WHAT IT TAKES (The Qualities We Look For):

• Ability to compute accurate mathematical calculations
• Ability to communicate in English clearly and pleasantly with guests, management/co-workers, both in person and on the telephone
• Proficient computer knowledge

MUST HAVE'S:

• Current, legal, and unrestricted ability to work in the United States
• High school or equivalent education required
• Communicate clearly in verbal and written English
• Input and access data in various computer systems
• Understand guest inquiries and provide clear, concise responses
• Work cohesively with other departments and co-workers as part of a team
• Focus attention on details
• Maintain confidentiality of all guests and hotel information
• Maintain a neat, clean, and well-groomed appearance per hotel standards
• Adhere to hotel policies including but not limited to attendance, safety, behavior
• Highly organized, anticipating needs and over delivering wherever possible
• Must be enthusiastic, passionate and possess a wicked sense of humor! No wallflowers permitted!
• Be a team player!
• Work well on a team or independently while being accountable for work performed

THE WORKING CONDITIONS

• Stand for periods of 8-10 hours
• Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties
• Work in an environment that is subject to varying levels of cold, heat, and light (including flashing lights), smoke, and sound
• Move around the service desk effectively, pull up folios and reach across counter for customer transactions.
• Work in crowded environment based upon customer volume
• You may come into contact with pet hair or dander

VALUABLE TRAITS

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates
• Adaptive, Flexible!
• Embody "great attitude"
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*

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