Front Desk Agent PM | Full Time

Omni Hotels & Resorts; Richmond (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking enthusiastic Front Desk Agents to provide a five-star experience for guests. In this dynamic role, you will be the welcoming face of the hotel, responsible for check-ins, guest inquiries, and ensuring a seamless stay. Your ability to communicate effectively and handle guest requests will be crucial in creating memorable experiences. Join a culture that values respect and empowerment, where your contributions truly matter. If you thrive in a fast-paced environment and have a passion for service, this opportunity is perfect for you.

Qualifications

• Excellent verbal and written communication skills in English.
• Previous customer service and hotel front desk experience preferred.

Responsibilities

• Process guest check-ins and check-outs according to standards.
• Maintain confidentiality of guest and hotel information.
• Resolve discrepancies with Housekeeping.

Skills

Verbal communication

Written communication

Customer service

Mathematical skills

Decision-making

Organizational skills

Ability to work under pressure

Education

High School Diploma or equivalent

Customer service training

Tools

Computer systems for data entry

Job description

Location

Richmond Hotel

Ideally located in the heart of Richmond, the Omni Richmond Hotel offers refined Southern hospitality in an elegant and relaxing setting. Situated within the historic Shockoe Slip district, our guests enjoy proximity to timeless architecture, restaurants, nightlife, and the scenic James River. The hotel is also near Richmond's financial and legislative districts, just blocks from the Virginia State Capitol.

At Omni Richmond, associates experience a dynamic work environment, comprehensive training, and a culture of respect, gratitude, and empowerment. If you are friendly, motivated, and passionate about serving others, this could be your ideal opportunity.

Job Description

Front Desk Agents provide a five-star welcome and departure experience, acting as ambassadors throughout the guest’s stay. They are responsible for greeting guests warmly, providing information about the hotel and local area, and offering our upscale amenities and services. Responsibilities also include settling guest accounts, resolving issues, and handling special requests. Collaboration with departments such as Concierge, Bell-Door, and Ideal Services is essential.

The starting rate for this position is $17/hour.

Responsibilities

1. Process guest check-ins and check-outs according to Omni’s standards.
2. Listen empathetically to guest inquiries and respond appropriately.
3. Set up accurate guest accounts based on preferences.
4. Block rooms and follow specific requirements.
5. Pre-register guests and prepare key packets.
6. Communicate guest information to relevant departments.
7. Maintain confidentiality of guest and hotel information.
8. Ensure security of guest room access with attention to detail.
9. Execute all accounting standards for accurate settlement of folios.
10. Maintain guest history files.
11. Handle room changes efficiently.
12. Document guest requests, complaints, or problems and follow up for resolution.
13. Issue safe deposit boxes and ensure key security.
14. Manage guest faxes and distribute reports.
15. Resolve discrepancies with Housekeeping.
16. Maintain knowledge of hotel features, services, and promotions.

Qualifications

• Ability to work flexible hours, including afternoons, evenings, and weekends.
• Excellent verbal and written communication skills in English.
• Proficiency in computer systems for data entry.
• Ability to work well with others.
• Strong mathematical and decision-making skills.
• Ability to prioritize and organize tasks.
• Capability to work under pressure during busy periods.
• Previous customer service and hotel front desk experience preferred.
• Experience in cashiering and guest relations training is a plus.
• Fluency in a foreign language is advantageous.

Omni Hotels & Resorts is an equal opportunity employer. For assistance with your application, please email [e-mail].