Front Desk Agent- Part Time MUST HAVE WEEKEND AVAILABILITY

StepStone Hospitality; Indianapolis, Northern (IN, KY); Híbrido; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

StepStone Hospitality is seeking a front desk/guest services associate in Indianapolis, IN. You will register and assign rooms, issue keys, and assist guests with information about services, dining, and local directions.

The role requires strong customer service, weekend availability, and familiarity with hotel software such as Marriott systems or Lightspeed PMS. A valid Indiana license and alcohol server permit are preferred.

Formación

• Must have customer service experience; hotel experience preferred.
• Experience with Marriott systems and/or Lightspeed PMS is a plus.
• Must have Indiana alcohol server permit or willingness to obtain license immediately upon hire.
• Unrestricted Indiana driver's license with no major infractions preferred.
• Weekend and holiday availability required; 24/7/365 operations.

Responsabilidades

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or guest.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and post charges to guest bill.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill.
• Make transportation or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift.

Conocimientos

Customer service

Interpersonal skills

Upscale service

Educación

High school diploma

CPR/First Aid training preferred

Herramientas

Marriott systems

Lightspeed PMS

Descripción del empleo

Description

Description

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort, and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift.

Requirements

Requirements

• Must have customer service experience; hotel experience preferred.Experience with Marriott systems and/or Lightspeed PMS is a plus and should be indicated on application if applicable.
• Must have current Indiana alcohol server permit or willingness to obtain license immediately upon hire.
• Possession of an unrestricted Indiana Motor Vehicle Operator's (Driver's) License with no major infractions within 7 years is preferred.
• Weekend Availability is required. Holiday availability is required as precoordinated within the scope of weekend availability. Operations are 24/7/365.
• Must have good interpersonal skills. Polished demeanor in customer service interactions is required. Absent prior upscale service training, a willingness to learn upscale service skills is required.
• High school education required. Relevant training, experience and additional education preferred.
• CPR and first aid training preferred.
• Additional language ability is viewed favorably in hiring decisions.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
• Understands and communicates the Stepstone Mission and Core values.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Conveys company information, decisions, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.
• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, reading.
• Minimum pulling of 20 pounds.
• Other duties may be assigned.

• EOE/M/F/V/D