FRONT DESK AGENT- Part Time

TEXAS WESTERN MANAGEMENT PARTNERS; Tucson (AZ); Presencial; USD 19 000 - 25 000; Tempo parcial

Resumo da oferta

TEXAS WESTERN MANAGEMENT PARTNERS is seeking a part-time front desk associate for Residence Inn Tucson Airport, AZ 85756. The role requires weekend and weekday shifts from 7am-3pm and 3pm-11pm, with responsibilities across guest check-in/check-out, reservations, inquiries, and service enhancements.

Includes handling guest payments, up-selling, and maintaining guest records with integrity while delivering a welcoming, professional guest experience in a busy hotel environment near Tucson.

Responsabilidades

• Books guest reservations and coordinates with reservation center.
• Registers guests into the hotel promptly and courteously; handles group check-ins and VIP arrivals.
• Greets, registers, and assigns rooms to guests.
• Handles confidential guest information with integrity.
• Answers and routes calls; takes guest messages accurately.
• Assists with sales and marketing efforts as directed by the GM.
• Offers wake-up calls and records guest information in logs.
• Replenishes continental breakfast and keeps area clean.
• Ensures lobby and common areas are clean and welcoming.
• Performs laundry as directed and handles cash/transactions per policy.
• Balances cash and posts charges; prepares deposits and bank counts.
• Transmits and receives messages via computer, phone, email, and switchboard.
• Maintains a professional image and follows company policies.

Descrição da oferta de emprego

Job Details: Job Location: Residence Inn Tucson Airport - Tucson, AZ 85756, Position Type: Part Time, Must be able to work weekends and weekdays 7am-3pm and 3pm-11pm

• Books guest reservations and/or coordinates with reservation center
• Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Answers and routes call as appropriate; takes guest messages with accuracy
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass on log
• Replenishes continental breakfast as needed and keeps the area clean
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• Checks guests in and out of the hotel; processes customer payments according to established policies and procedures.
• Answers phone in a prompt, efficient, and friendly manner.
• Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area.
• Answers guests questions about the property and amenities and are able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary.
• Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
• Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings paid-outs, charges and check-outs.
• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashiers report, prepares deposit and counts cashier bank.
• Balances cash bag at open and closing of each shift.
• Transmits and receives messages using equipment such as a computer, telephone, email, fax, and switchboard.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.
• Note: Other duties as assigned by supervisor or management