Front Office Manager

Tucson HIEX; Tucson (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Tucson HIEX is seeking a Front Office Manager to supervise the front desk, train staff, handle guest inquiries, and ensure smooth hotel operations. The role requires strong communication, a neat appearance, and the ability to manage in the absence of the General Manager.

Responsibilities include scheduling, cash handling, coordinating with housekeeping and maintenance, and promoting marketing programs to guests.

Qualifications

• Read, write and speak English.
• Neat, well-groomed appearance.
• Flexible schedule to include weekends and evenings.
• Good communication skills.
• Pleasant personality and excellent people skills.
• Thorough understanding of all shift duties.

Responsibilities

• Trains new front desk staff, assigns and monitors brand required training.
• Handles and resolves guest complaints and surveys.
• Greet guests, process reservations and credit cards, balance reports.
• Posts and maintains front desk logs, shift reports and cash control.
• Promotes marketing programs and ensures smooth operation of front desk.
• Assists in payroll, accounts payable/receivable tasks and guest correspondence.
• Assumes managerial duties when General Manager is off premises.

Education

High school education

Job description

Purpose of Position

Supervises front desk areas and assumes managerial duties in designated areas. Oversees property functions when General Manager is off premises. Provides an efficient and friendly atmosphere to service guests. Follows all property/brand policies and procedures.

Essential Functions

• Trains new front desk staff, assigns and monitors all brand required training.
• Handles and resolves guest complaints, SALT/Medallia Guest Survey responses.
• Carries out front desk responsibilities to include; greeting guests, performing guest transactions, balancing reports, processing reservations and credit cards.
• Performs basic math.
• Provides quality service for guests to include directional and area attraction information.
• Operates front office posting machine.
• Records information in the clerk log book and shift reports.
• Responsible for taking and blocking reservations.
• Promptly reports all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or Company property.
• Operates switchboard giving courteous, polite service and taking accurate messages for guests and management.
• Works with other departments to ensure room status is up-to-date and room repairs are done on a timely basis.
• Promotes all marketing programs to the guest.
• Responsible for accurate cash control to include keeping the cash drawer at a minimum and ensuring that the shift deposits balance.
• Maintains a neat and clean appearance behind the front desk and in the lobby area.
• Operates TDD equipment for hearing impaired guests.
• Implements all company policies and procedures for safety security.
• Assists in the completion of payroll, accounts payable, period end and accounts receivable duties. Assists in guest correspondence and arranges group reservations.
• Assumes managerial duties when General Manager is off premises: audits and submits daily bank deposit, removes and records vending receipts, fills vending machines with soda, administers petty cash fund, oversees smooth functioning of housekeeping and maintenance departments. Does miscellaneous light filing, updating of manuals and follow through on corporate directives.
• Schedules and coordinates front desk staff hours, meetings, and group training.

Position Front Office Manager

Position Requirements

• Read, write and speak English.
• Neat, well-groomed appearance.
• Must have a flexible schedule to include weekends and evenings.
• Good communication skills.
• Pleasant personality and excellent people skills.
• Must have thorough understanding of all shift duties.

Accountability

• Front desk section of Accounting Audit and Shoppers Report within acceptable range.
• Maintains high levelof Quality, Serviceand Cleanliness.
• Maintains smooth operation and staffing of front desk.

Experience or Training Required

• High school education.
• Previous desk experience.

License or Certification Required

Complete front desk training program and pass test with a score of 95% or better within three months of hire date.

Marginal Job Functions

• Cleaning dirty guest rooms.
• Restocking front desk supplies
• Folding laundry.

Non-Mandatory Job Requirements

• Average hours per week: 40-48
• Shift: All
• Tools and equipment used in this position (fax machine, cash register/computer, calculator, telephone, writing instrument)

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category Front Desk

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time Full-Time

Location Holiday Inn Express & Suites Tucson Mall

Post Internal Days 0

References

Shift -not applicable-

Division Tucson HIEX

This position is currently accepting applications.