Front Desk Agent Part-Time

Marquesa Hotel, a Noble House Hotel; Key West (FL); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Health benefits

401K plan

Paid holidays/personal/vacation/sick

On demand pay

Employee discounts

Job summary

The Marquesa Hotel in Key West, FL is seeking a Part-Time Front Desk Agent to join our award-winning team. You will greet guests, manage check-ins/outs, handle reservations, answer calls, process payments and resolve issues to ensure a positive guest experience.

We value integrity, flexibility, and a positive attitude. Benefits include comprehensive health options, retirement plan, paid time off, and employee discounts across Noble House Hotels & Resorts.

Qualifications

• Previous front desk experience and a can-do team attitude.
• Proficient computer and software use, logging in/out and navigating systems.
• Strong internet navigation and information search skills.

Responsibilities

• Greet guests and manage check-ins/outs.
• Handle reservations and guest inquiries.
• Answer phones, take messages, and route requests.
• Process payments and maintain accurate records.
• Resolve guest issues to ensure a positive experience.

Skills

Front desk experience

Guest service

Effective communication

Team attitude

Physical stamina

Tools

Hotel software

Company online software

Job description

Description

WE ARE

The Marquesa Hotel is looking for a Part-Time Front Desk Agent to join our award-winning team.

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.

A day in the life...

We are a small boutique luxury property located in the heart of Old Town Key West, FL. A Front Desk Agent greets guests, manages check-ins/outs, handles reservations, answers calls, processes payments, and resolves issues, acting as the first point of contact to ensure a positive guest experience.

Requirements

You own this if you have…

Previous front desk experience and a can-do team attitude is what we are looking for.

• Computer and software proficiency: Efficiently using a keyboard, logging in/out, and navigating the operating system(s)
• Internet and web navigation: Using web browsers, searching for information, and utilizing company online software system(s)
• Must be able to exert physical effort in lifting 5 pounds to 50 pounds on occasion
• Push/Pull 50 + pounds
• Endure various physical movements throughout the work areas
• Remain in mobile and standing position for at least 8 hours throughout work shift
• Satisfactorily communicate with guests, management and co-workers to their understanding
• Ability to communicate effectively with guests and with other departments and interdepartmentally
• Must have positive attitude

We’ve got you covered…

• Health Benefits Package-Medical/Dental/Vision/Employee Assistance Program offering support when you need it most
• Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and Pet Insurance
• 401K plan with matching
• Paid Holidays/Personal/Vacation/Sick time
• On demand pay- your pay before payday
• Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)
• Career growth opportunities and Recognition Programs
• Nationwide team member discount program for theme parks (including Disney, Six Flags, Universal Studios, and more!) discounted MLB, NHL, NFL, concert tickets, and much more.

*Certain benefits apply only to full-time employment status and introductory eligibility period applies

Sounds like you?

At The Marquesa Hotel, we look for team members with a high amount of integrity with a positive and flexible mindset. Our properties are not a one-size-fits-all and neither are our people.

At The Marquesa Hotel, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.