Front Desk Agent | Part Time

Omni Hotels & Resorts; Florida; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking friendly and motivated Front Desk Agents to provide exceptional service at a luxurious resort. In this role, you will be the first point of contact for guests, ensuring a warm welcome and seamless check-in and check-out experiences. You will handle guest inquiries, manage reservations, and collaborate with various hotel departments to meet guests' needs. If you thrive in a dynamic environment and have a passion for service, this opportunity is perfect for you. Join a team that values respect, gratitude, and empowerment while delivering unforgettable experiences to guests.

Qualifications

• Strong communication skills required for guest interactions.
• Ability to handle multiple tasks under pressure.

Responsibilities

• Process guest check-ins and check-outs with attention to detail.
• Resolve guest issues and complete special requests promptly.
• Maintain confidentiality and security of guest information.

Skills

Verbal Communication

Written Communication

Mathematical Calculations

Customer Service

Problem Solving

Attention to Detail

Time Management

Education

High School Diploma

Previous Hotel Front Desk Experience

Cashiering Experience

Job description

At Omni Amelia Island Resort guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort may be your perfect match.

Job Description

Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

Responsibilities

1. Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
2. Empathetically listen to guest inquiries and provide appropriate responses
3. Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
4. Block rooms in the computer and follow through on designated requirements
5. Pre-register designated guests and prepare key packets
6. Communicate pertinent guest information to designated departments / personnel (i.e., special requests, amenity delivery)
7. Maintain confidentiality of all guests and hotel information
8. Employ attention to detail in order to ensure security of guest room access.
9. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
10. Maintain guest history files on all guests
11. Accommodate room changes expediently
12. Document all guest requests, complaints or problems immediately and notify designated department / personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
13. Issue safe deposit boxes to guests and ensure security of key
14. Monitor, send and distribute guest faxes
15. Generate, print and distribute daily and weekly reports
16. Resolve discrepancies on the room status report with Housekeeping
17. Maintain complete knowledge at all times of all hotel features / services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Qualifications

1. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
2. Ability to accurately and efficiently input information into computer systems
3. Ability to work cohesively with co-workers both within and outside of your department
4. Ability to compute accurate mathematical calculations
5. Ability to think clearly, quickly and make concise decisions
6. Ability to prioritize, organize and follow up
7. Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
8. Previous hotel front desk experience is strongly preferred
9. Previous cashiering experience is preferred
10. Fluency in a foreign language is preferred
11. Previous guest relations training is preferred

Omni Hotels & Resorts is an equal opportunity employer.