Front Desk Agent/Night Auditor

SERVPRO of Saginaw / Bay City; Kissimmee (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

SERVPRO of Saginaw / Bay City is seeking a Front Desk Agent/Night Auditor to provide exceptional guest service in a professional environment. This full-time position requires managing check-ins/outs, telephone services, and daily accounting tasks. Candidates must demonstrate strong customer service skills and have a background in hospitality, ensuring guest satisfaction at every opportunity.

Benefits

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Qualifications

• Minimum two years’ experience in hospitality preferred.
• Must have technical proficiency in computer applications.
• Previous customer service experienced preferred.

Responsibilities

• Check-in and check-out guests in a professional manner.
• Handle daily accounting procedures and cash transactions.
• Initiate courtesy calls after guest check-in.

Skills

Customer Service

Attention to Detail

Problem Solving

Time Management

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Join to apply for the Front Desk Agent/Night Auditor role at SERVPRO of Saginaw / Bay City

1 day ago Be among the first 25 applicants

Join to apply for the Front Desk Agent/Night Auditor role at SERVPRO of Saginaw / Bay City

Job Description

This position is responsible for providing quality guest service as it pertains to checking in/out of hotel guests; PBX operations to include mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner. Position demands accuracy with daily accounting procedures. Also, this position is responsible for performing close of day procedures for the hotel Front Office and account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports.

• Check-in and check-out hotel guests in a confident, professional, and friendly manner
• Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information
• Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals
• Complete all items as listed on shift checklists
• Bucket checks to be performed by each shift to verify data as it pertains to:
• 1. Guest name
• 2. Guest address
• 3. Room rate
• 4. Date of departure
• 5. Number of guests in room
• Ensure proper credit card procedures are followed at all times to include checking that ID matches credit card information, credit card is swiped, and guest signature on registration slip
• Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift
• Issue guest safety deposit boxes as requested.
• Advise guests of any messages, mail, faxes, etc. received for them
• Communicate service and amenities of the hotel to guests
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities
• Take, record and relay messages accurately, completely and legibly
• Offer detailed information on the voice mail system to callers and guests wishing to leave messages
• Accept and record wake-up call requests
• Follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift
• Create accurate and timely reports and correctly handle all cash transactions
• Provide relief support to the hotel PBX operator during shift
• Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers
• Follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts
• Balance and audit for accuracy the room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues
• Transmit credit card batches
• Complete and transmit daily management and accounting reports and supporting documents.
• Perform all Guest Service Representative Functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of message
• Any and all duties assigned by management

Minimum Requirements

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have minimum of two years’ experience working in related field (hospitality preferred)
• Must have proficient knowledge in Microsoft Office
• Experience in high volume establishments
• Must have technical proficiency in computer applications
• Previous experience as front desk agent/night auditor or customer service preferred
• Previous hotel/hospitality experience preferred
• Must be able to pass pre-employment testing (i.e. drug test, background check, etc)
• Must have full availability and be able to work days, evenings, nights, weekends, and holidays
  
  
  

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance
  
  
  

Job Description

This position is responsible for providing quality guest service as it pertains to checking in/out of hotel guests; PBX operations to include mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner. Position demands accuracy with daily accounting procedures. Also, this position is responsible for performing close of day procedures for the hotel Front Office and account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports.

Essential Duties

• Check-in and check-out hotel guests in a confident, professional, and friendly manner
• Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information
• Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals
• Complete all items as listed on shift checklists
• Bucket checks to be performed by each shift to verify data as it pertains to:
• 1. Guest name
• 2. Guest address
• 3. Room rate
• 4. Date of departure
• 5. Number of guests in room
• Ensure proper credit card procedures are followed at all times to include checking that ID matches credit card information, credit card is swiped, and guest signature on registration slip
• Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift
• Issue guest safety deposit boxes as requested.
• Advise guests of any messages, mail, faxes, etc. received for them
• Communicate service and amenities of the hotel to guests
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities
• Take, record and relay messages accurately, completely and legibly
• Offer detailed information on the voice mail system to callers and guests wishing to leave messages
• Accept and record wake-up call requests
• Follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift
• Create accurate and timely reports and correctly handle all cash transactions
• Provide relief support to the hotel PBX operator during shift
• Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers
• Follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts
• Balance and audit for accuracy the room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues
• Transmit credit card batches
• Complete and transmit daily management and accounting reports and supporting documents.
• Act as hotel system liaison during night hours
• Perform all Guest Service Representative Functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of message
• Any and all duties assigned by management

Minimum Requirements

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have minimum of two years’ experience working in related field (hospitality preferred)
• Must have proficient knowledge in Microsoft Office
• Experience in high volume establishments
• Must have technical proficiency in computer applications
• Previous experience as front desk agent/night auditor or customer service preferred
• Previous hotel/hospitality experience preferred
• Must be able to pass pre-employment testing (i.e. drug test, background check, etc)
• Must have full availability and be able to work days, evenings, nights, weekends, and holidays
  
  
  

Knowledge/Skills/Abilities

Ability to read, write and speak English (multi-lingual a plus)

Ability to hear, understand, follow and give written and oral instructions

Ability to deal with stressful conflicts involving groups of people, individuals, and co-workers

Ability to work with large groups of people, and age groups

Ability to plan, organize and conduct a wide variety of activities

Knowledge of leadership techniques

Ability to make sound judgements and ability to resolve conflicts effectively

Ability to work harmoniously with fellow employees and guests

Follow all company policies and procedures

Ability to adapt to changing guest needs

Attention to detail

Strong organizational and time management discipline

Understanding of hospitality operating systems

Ablility to provide quality customer service and possess the ability to multi-task

Strong computer skills and cash handling experience

Ability to work indoors and outdoors, including intense or inclement weather conditions

Ensure uniform and personal appearance are clean and professional

Thank guests with genuine appreciation

Speak with others using clear and professional language

Develop and maintain positive working relationships with others

Abilities (<8 hours per day) reach, bend, twist, pull, push, grasp, walking, standing, stooping, kneeling, running, sitting, climbing, reaching overhead and bendingAbility to frequently (<4 hours per day) lift up to 30 pounds of weight to chest height

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Facilities Services

Referrals increase your chances of interviewing at SERVPRO of Saginaw / Bay City by 2x

Sign in to set job alerts for “Front Desk Representative” roles.

Pediatric Front Desk Medical Receptionist / Dayshift

Guest Service Agent - Signia by Hilton Orlando Bonnet Creek

Winter Park, FL $35,000.00-$65,000.00 2 years ago

Guest Services Agent - FT/ Flexible Shift

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.