Front Desk Agent - MFPKB

InterContinental Hotels Group; Louisiana; On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k and other benefits

Job summary

InterContinental Hotels Group is seeking a Front Desk Agent to welcome guests, manage check-in/check-out, and upsell services. You will handle transactions, provide local insights, and ensure a friction-free stay with a warm, brand-aligned presence.

The role requires strong communication, problem-solving skills, and flexibility for varied shifts. Prior guest service experience and a high school diploma are typical requirements, with fluency in English preferred.

Qualifications

• Clear communication with guests and team members.
• Strong problem-solving to turn issues into positive outcomes.
• Fluency in English; additional languages a plus but not required.

Responsibilities

• Greet guests and manage check-in/check-out with IDs and keys.
• Handle cash/credit transactions and upsell offerings.
• Provide local information and address guest queries and requests.
• Record guest preferences and respond to messages and concerns.
• Maintain safety procedures and act as a brand ambassador.

Skills

Communication

Problem-solving

Fluency in English

Literacy & Tech-savvy

Flexibility

Customer service experience

Education

High School Diploma

Tools

Computers

Job description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your Day to Day –

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad-hoc duties when your colleagues need your help.

What We Need from You –

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

The hourly rate for this role is $16.23 to $19.63. We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.