Front Desk Agent - Martis Valley Lodge

schultehotelcareers; Truckee (CA); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & Mental Health

Health Insurance options

401k Plan + Company Match

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on events

Job summary

Martis Valley Lodge is seeking a dynamic, service-oriented Front Desk Agent to join our team. Greet guests on arrival, manage the check-in process, and handle concierge tasks with a focus on personal recognition in a fast-paced resort setting.

You will work 3:00pm–11:00pm with potential for additional shifts, contributing to a welcoming lobby environment. Strong communication, time management, and basic computer skills are essential to uphold our service culture.

Qualifications

• High School education or equivalent.
• Minimum 1 year in Front Desk Operations (hotel experience preferred).
• Knowledge of hotel front desk operations.
• Basic computer skills and familiarity with guest data handling.

Responsibilities

• Greet guests on arrival with personal recognition.
• Review arrival lists and prepare welcome amenities.
• Attend to VIP guests and prepare amenities before arrival.
• Answer phones promptly (within three rings) and assist or transfer as needed.
• Manage cash bank; count at shift start/end and report discrepancies.
• Keep front desk area clean and organized.
• Assist with lobby activation as needed.
• Protect guest PII data and maintain privacy.
• Follow check-in/check-out procedures; collect IDs and payment details.
• Address guest needs and inquiries promptly.
• Perform other duties to meet business objectives.

Skills

Basic computer skills

Communication skills

Time management

Guest service orientation

Exceed guest expectations

Education

High School diploma

Job description

Martis Valley Lodge is seeking a dynamic, service-oriented Front Desk Agent to join our team! Schulte Hospitality Group is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

• Greets guests as they arrive, focus on personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Attend to VIPs, prepare amenities and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for cash-bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives
• Available shift needs are 3:00pm - 11:00pm, with opportunity to pick up additional shifts. Must be able to work evenings, weekends and holidays.

EDUCATION AND EXPERIENCE

• Minimum of one (1) year in Front Desk Operations, prior hotel experience not required but preferred
• In-depth knowledge of hotel Front Desk operations
• Minimum of High School education

KNOWLEDGE, SKILLS AND ABILITIES

• Basic computer skills
• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests and team members
• Excellent time management skills

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.