Front Office Supervisor ($1000 Sign-On ) - Martis Valley Lodge

schultehotelcareers; Truckee (CA); On-site; USD 58,000 - 70,000; Full time

Benefits offered by this job

Sign-on bonus

Daily Pay

Health insurance

401k

Parental leave

PTO

Holiday pay

Pet insurance

Employee Assistance Program

Travel benefits

Job summary

Schulte Hospitality Group is seeking a Front Office Supervisor for Martis Valley Lodge in Truckee, CA. You will oversee front desk operations, lead a team, and ensure exceptional guest experiences consistent with our service culture and Hilton brand standards.

Role requires strong leadership, effective communication, and careful scheduling. Benefits include comprehensive health options, 401k, and employee-focused growth opportunities within a dynamic hospitality group.

Qualifications

• In-depth knowledge of hotel Front Desk operations.

Responsibilities

• Report directly to GM.
• Provide the highest quality of service to guests at all times; anticipate and exceed expectations.
• Assign duties to staff for efficient department operation.
• Assist in training and cross-training associates.
• Assist in interviewing and hiring new associates.
• Promote teamwork and associate morale; treat people with respect.

Skills

Leadership

Communication

Time management

Multi-tasking

Tools

Quore

Job description

*1000 sign on bonus $500 paid after 60 days $500 Paid after 90 Days

Martis Valley Lodge is seeking a dynamic, driven, service-oriented Front Office Supervisor to join our team! Schulte Hospitality Group is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you?

When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• This position is eligible for a $500 Sign-On Bonus, to be paid within 30 days of hire, plus eligible for another $500 Retention Bonus paid upon successful completion of first 6 months of employment!
• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Go Hilton - Team Member + Friends & Family travel benefits (Hilton brand hotels)
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company:

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse tea m of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

• Reports directly to GM.
• Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers.
• Monitors daily status of rooms, rates, discount rates and packages.
• Maintains current list of available rooms for walk situations.
• Coordinates blocking of rooms, works in tandem with Sales & Revenue teams to effect Groups and Negotiated rate accounts.
• Checks guest reservations against information on arrival report and rectifies any discrepancies.
• Ensures prompt and courteous service to guests.
• Pre-registers guests according to standards, stay requests, availability
• Leads hotel upsell & ancillary revenues collection efforts.
• Completes and monitors employee schedule.
• Monitors VIP arrivals, utilizes Hilton CRM Best Guest and Top 100 Reports to identify and assign VIP's.
• Notify Maintenance Department of any maintenance issues, log issues in Quore, follow through with Dept Leaders to ensure no OOO rooms
• Keeps track of rooms to ensure accurate status and readiness for check-in.
• Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues.
• Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment.
• Acts as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.
• Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

• In-depth knowledge of hotel Front Desk operations
• Basic math skills
• Ability to communicate effectively verbally and in writing
• Strong leadership skills
• Ability to exceed expectations of guests and team members
• Excellent time management skills

KNO WLEDGE, SKILLS AND ABILITIES

• Ability to multi-task
• Team player
• Ability to exceed expectations of guests

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.