Front Desk Agent: 7am- 3pm and 3pm-11pm

Schulte Hospitality Group; Town of Victor (NY); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Daily pay

Telemedicine access

401(k) plan with company match

Paid parental leave

Paid time off

Holiday pay

Pet insurance

Employee assistance program

Schulte Savings Marketplace discounts

Job summary

Schulte Hospitality Group in Town of Victor, NY, seeks a dynamic Guest Service Representative to enhance our service culture. In this role, you will be the first point of contact for guests, welcome them with personal recognition, and handle inquiries effectively. The position offers a range of benefits including daily pay, multiple health insurance options, and paid time off.

We're committed to a people-focused environment that encourages career growth. Ideal candidates will have front desk experience and excellent communication skills. Join us in creating impactful hospitality experiences!

Qualifications

• Minimum of one year in front desk operations.
• In-depth knowledge of hotel front desk operations.

Responsibilities

• Greets guests focusing on personal recognition.
• Reviews arrival lists and prepares welcome amenities.
• Checks in VIPs before arrival.
• Handles guest inquiries promptly.
• Manages cash and compliance with cash handling procedures.

Skills

Basic computer skills

Effective verbal and written communication

Ability to exceed expectations

Excellent time-management skills

Education

High school education

Job description

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What’s In It For You?

You will be part of a team committed to an inclusive, employee-focused workplace invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people.

We provide a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company, and a robust benefit package.

Benefits include daily pay, telemedicine and virtual mental health care access for all associates starting day one, multiple health insurance and life insurance options, a 401(k) plan with company match, paid parental leave, paid time off, holiday pay, pet insurance, an employee assistance program, and Schulte Savings Marketplace discounts.

Job Duties And Responsibilities

• Greets guests as they arrive, focusing on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escorts VIPs to rooms and checks them in prior to arrival.
• Answers the telephone within three rings with a smile and answers questions or transfers as needed.
• Responsible for issuing cash; counts cash at beginning and end of shift; ensures all cash drops comply with cash handling procedures and reports cash over/shorts to management.
• Keeps front desk area clean and organized.
• Assists with lobby activation as needed.
• Utilizes proper procedures when handling guest PPI data.
• Follows a checklist when checking guests in or out, always retrieving necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries.
• Performs various other duties as assigned to meet business objectives.

Education And Experience

• Minimum of one (1) year in front desk operations.
• In-depth knowledge of hotel front desk operations.
• Minimum of high school education.

Knowledge, Skills And Abilities

• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed expectations of guests and team members.
• Excellent time-management skills.

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment.

Paid time off (PTO) is available for eligible associates in accordance with the Company's PTO policy. Specific compensation and benefit details will be discussed during the interview process.

Schulte Hospitality Group is an Equal Opportunity Employer.

Compensation Range: $17.00.