Front Desk Agent - Marriott Beverly Hills

remingtonhotelscareers; Los Angeles (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Hourly pay rate: $25.00

Job summary

Remington Hotels is seeking a Front Desk Professional to warmly greet guests, perform efficient check-in/check-out, and assist with pre-registration and reservations. You will post charges accurately, manage Front Office systems, and handle payments securely while supporting guest satisfaction.

The role requires knowledge of room rates and cancellation procedures, with flexibility to work varied shifts, including nights, weekends and holidays. We value team collaboration and professional service.

Qualifications

• Strong guest service ethic and professional demeanor.
• Ability to work varying shifts including nights, weekends and holidays.
• Ability to work well in a team and maintain high guest satisfaction.

Responsibilities

• Greet guests and check them in/out promptly and professionally; assist in pre-registration and blocking reservations as needed.
• Post charges accurately and promptly; know where to post all charges.
• Maintain working knowledge of Front Office systems and daily transactions.
• Handle cash, checks and credit card payments accurately and securely.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and cancel/relocation procedures.

Skills

Work ethic

Team player

Schedule flexibility

Job description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Hourly pay rate: $25.00

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.