Front Desk Agent- Luxury Residential

Association Services Inc.; Miami (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to join their team in a luxury residential setting. This position requires a friendly and approachable individual with strong customer service skills, capable of multitasking and managing various responsibilities, including guest check-ins, security monitoring, and emergency response. The ideal candidate will have a background in hospitality, excellent communication skills in English and Spanish, and the ability to maintain a safe and welcoming environment for residents and guests. This is a fantastic opportunity to work in a dynamic and supportive team that values innovation and community engagement.

Qualifications

• 1-2 years of experience in a front desk role is required.
• Strong communication skills in English and Spanish are essential.

Responsibilities

• Provide excellent customer service and manage guest check-ins/outs.
• Monitor security systems and respond to emergencies effectively.
• Maintain daily logs and ensure a safe environment.

Skills

Customer Service Skills

Communication Skills

Detail-Oriented

Multitasking

Emergency Response

Education

High School Diploma or Equivalency

1-2 Years Front Desk Experience

Hospitality Experience or College Courses

Tools

Microsoft Word

Microsoft Excel

Job description

Join to apply for the Front Desk Agent- Luxury Residential role at Associa.

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Front Desk Agent must have strong communication, telephone, and customer service skills. This position also requires the Front Desk / Security person to be detail-oriented and able to multitask. In this position, you must have an approachable and friendly attitude, able to meet and greet residents; check guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitor and operate electronic security control systems; and accurately maintain daily logs, records, and forms.

Position Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Requirements

To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and the individual must be punctual and have a good attendance record, and have reliable means of transportation to work.

Education/Experience/Knowledge

• Minimum 1-2 years Front Desk experience.
• Hospitality experience preferred or College level courses in business or hospitality preferred.
• High school diploma or equivalency preferred.
• Intermediate at minimum computer skills (Microsoft Word, Excel).
• Effective written and verbal communication skills in English and Spanish.
• Multiple language fluency is desirable.
• Strong customer service, communication, and interpersonal skills required.

Special Requirements

• Ability to lift 30 -- 50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive and exchange information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions.
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirement.
• Ability to respond to emergencies in a timely manner.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Management and Manufacturing