Front Desk Agent Location: CA-Morgan Hill-95037

Excel Hotel Group; Mississippi; On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to provide exceptional service to guests. The role involves efficiently checking guests in and out, processing payments, and responding to inquiries. This position offers an excellent opportunity for growth within the company, supported by a family-driven culture. With a focus on customer satisfaction, you'll play a vital role in enhancing the guest experience while enjoying benefits like medical, dental, and a travel discount program. Join a team that values your contributions and promotes from within!

Benefits

Medical Insurance

Dental Insurance

Life Insurance

Paid Time Off (PTO)

401k with Company Match

Travel Discount Program

Opportunities for Growth

Qualifications

• 1-2 years of customer service experience required.
• Ability to stand for 8 hours during shifts.

Responsibilities

• Welcomes guests and registers them efficiently.
• Processes payments and handles guest complaints.

Skills

Customer Service

Cash Handling

Communication Skills

Education

High School Diploma

Tools

Property Management System

Spreadsheet Software

Word Processing Software

Job description

Job Summary
The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
  
  

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.