Front Desk Agent-LINE DC

line-saguaro-careers; Washington (District of Columbia); On-site; USD 20,664 - 34,440; Part time

Benefits offered by this job

Free food & snacks

Employee discounts

Ward 1 Resident Bonus of $300

Job summary

LINE Saguaro Careers is seeking a part-time Front Desk Agent in Washington, DC. This role involves greeting guests, managing check-ins and check-outs, and providing exceptional customer service. Ideal candidates will possess a high school diploma and three years of experience in hospitality. Enjoy perks like free food and employee discounts while committing to a diverse work environment.

Applicants must demonstrate a collaborative spirit and strong communication skills. A Ward 1 Resident Bonus of $300 is available for successful candidates.

Qualifications

• High School diploma or GED.
• Three years experience in hospitality or service industry preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Greet every guest promptly with a smile.
• Handle all guest interactions with the highest level of hospitality.
• Check in guests and issue correct keys.

Skills

Strong communication skills

Computer Proficiency: Microsoft Office, Opera PMS

Problem solving abilities

Collaborative spirit

Positive Attitude

Education

High School diploma or GED

Three years related experience in hospitality or service industry

Job description

We are seeking a dynamic Front Desk Agent that is available to work Part‑Time, and a DC Ward 1 Resident to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. If hired, be prepared to receive a Ward 1 Resident Bonus of $300*.

Benefits

• Free food & snacks
• Employee discounts

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

Benefit Summary

Part‑time benefits, which are legally required, are offered.

Responsibilities

1. Greet every guest promptly with a smile and maintain eye contact
2. Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel
3. Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in‑house events, directions, etc.
4. Check in guests, assure that guest is assigned type of room requested and the correct rate is charged.
5. Arrange for luggage to be delivered to guest rooms as needed
6. Issue correct keys to the guest
7. Check out guest at end of stay, ascertain guest satisfaction, collect keys, post late charges and present bill to guest
8. Settle guest bills accurately
9. Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed
10. Reconcile all transactions at the close of each shift
11. Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality
12. Accept reservations, changes and cancellations in the absence of Reservations Department Staff
13. Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department
14. Understand all aspects of the Front Office in the hotel’s Property Management System
15. Possess knowledge of all hotel services, facilities, outlet operating hours and amenities
16. Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
17. Participate in scheduled departmental meetings and all other relevant meetings as requested

Core Competencies

1. High School diploma or general education degree (GED)
2. Three (3) years related experience in hospitality or service industry preferred
3. Strong communication skills
4. Collaborative spirit
5. Ethical Conduct
6. Computer Proficiency: Microsoft Office, Opera PMS
7. Positive Attitude
8. Eye for Detail
9. Problem solving abilities

The LINE, Ned US and Saguaro portfolio is proud to be an equal opportunity employer. We seek to recruit, develop, and retain the most talented people from a wide range of backgrounds, perspectives, and experiences. We welcome applications from all genders, races, religions, ages, sexual orientations, parents, veterans, people living with disabilities, and those who bring diverse viewpoints to our business.