Front Desk Agent - InterContinental Hotel & Conference Center

InterContinental Hotels Group; Cleveland (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Training programs

Job summary

InterContinental Hotels Group in Cleveland, Ohio is seeking a Front Desk Agent to greet guests, handle bookings, process payments, and ensure a seamless check-in and check-out experience.

You will build local knowledge to offer tailored recommendations, assist with billing issues, and be the friendly face guests remember, with opportunities for growth and access to employee benefits.

Qualifications

• Clear communication with guests and team members.
• Strong problem-solving with a friendly demeanor.
• Fluency in local language; extra languages a plus.
• Tech-savvy with basic math and computer literacy.

Responsibilities

• Greet guests and kick off memorable experiences.
• Acknowledge IHG Rewards Club members and returning guests.
• Take and process payments for bookings.
• Streamline check-in and check-out procedures.
• Anticipate guest needs and offer tailored recommendations.
• Serve as trusted contact for issues and restaurant suggestions.

Skills

Communication skills

Problem solving

Guest service

English fluency

Job description

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to‑weekend:

Every day is different, but you’ll mostly be:

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What We need from you:

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHP gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.