Front Desk Agent

InterContinental Hotels Group; Fort Bragg (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Excellent training

Job summary

InterContinental Hotels Group is seeking a Front Desk Agent to ensure memorable guest experiences at a US military installation in Fort Bragg. You will greet guests, manage bookings, accept payments, and support seamless check-in/check-out while anticipating needs and offering tailored recommendations.

The role emphasizes exceptional communication, problem-solving, and literacy with basic computer skills. Fluency in the local language is required; other languages are a plus.

Qualifications

• Strong communication with guests and colleagues.
• Ability to turn issues into opportunities with a positive approach.
• Fluent in the local language; other languages a plus.

Responsibilities

• Greet guests warmly and start memorable experiences.
• Acknowledge IHG Rewards Club members and returning guests in person or by phone.
• Process guest payments and manage bookings accurately.
• Make check-in/check-out swift and seamless for guests.
• Anticipate guest needs and offer tailored recommendations.

Skills

Communication skills

Problem-solving

Fluency in local language

Job description

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What We need from you:

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

This property is located on a US Military Installation. Successful completion of a Federal Background check, conducted by the Installation Visitor's Center, will be required to access the Installation. This is necessary in order to come to the hotel for an interview for this position. If hired, this background check will be required to be renewed annually at minimum. DOD sponsored ID holders are not subject to this process.