Front Desk Agent - Hotel PT - $25.00 hr.

InterContinental Hotels Group; Torrance (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

InterContinental Hotels Group is seeking a Front Desk Agent in Torrance, CA. You will warmly welcome guests, handle check-in and check-out, manage bookings and payments, and ensure a friction-free experience with local insights. You’ll also upsell options and address guest needs as a trusted resource.

The role requires strong communication, problem-solving, and flexibility, with a HS diploma. Prior front desk experience is preferred, and you’ll be a brand ambassador for IHG.

Qualifications

• Guests will need to handle inquiries, concerns and compliments with ease.
• Problem-solving to turn issues into memorable guest experiences.
• Fluency in the local language preferred; extra languages a bonus.
• Basic reading, writing, math and computer skills for daily operations.
• Flexible availability including nights, weekends and holidays.
• HS diploma required; college degree a bonus but not essential.
• Experience in front desk or guest service preferred (1+ year).
• Must be able to lift and move objects up to 50 lbs when needed.

Responsibilities

• Give a warm welcome to guests at check-in and check-out.
• Acknowledge IHG Rewards Club members and returning guests.
• Handle guest bookings, upsell opportunities and share stay improvements.
• Process cash and credit transactions accurately.
• Check IDs, issue room keys and manage safety deposit boxes.
• Record guest preferences and handle requests and inquiries.
• Be a trusted contact for guests and escalate to management when needed.
• Follow safety procedures and wear required protective gear.
• Maintain professional appearance and act as a brand ambassador.
• Know day’s events and activities to assist guests.
• Assist with ad-hoc duties as needed.

Skills

Communication skills

Problem-solving

Local language fluency

Literacy & tech aptitude

Flexibility

Education level (HS diploma)

Experience in front desk/guest service

Physical capability (lift up to 50lbs)

Education

High school diploma or equivalent

Job description

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Key Accountabilities

• Be the warm welcome that kicks off a memorable guest experience.


• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone


• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.


• Handle cash and credit transactions.


• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.


• Stay one step ahead of guests’ needs - record and act on their preferences, and handle their messages, requests, questions and concerns.


• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.


• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.


• Take pride in your appearance and place as a brand ambassador.


• Always know what events and activities are on the day’s schedule.


• Jump into other ad-hoc duties when your colleagues need your help.

Key Skills & Experiences

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.


• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.


• Fluency in the local language - extra language skills would be great, but not essential.


• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers


• Flexibility - night, weekend and holiday shifts are all part of the job.


• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.


• Experience - ideally you’ll have spent at least one year in a front desk or guest service position.


• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

The hourly pay range for this role is $25.00 to $28.00.

This range is only applicable for jobs to be performed in Torrance, CA.

This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

• paid time off


• medical/dental/vision insurance


• 401k


• any other benefits to eligible employees

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.