Front Desk Agent – Hotel Guest Experience | Medical + 401k

AFP Management Corp; Miami (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Travel benefits

Free lunch

Parking

Job summary

The DoubleTree by Hilton Miami Airport Convention Center is seeking a friendly Front Desk Agent to join our team. This non-exempt role reports to the Front Office Manager, with a pay rate of $15/hour.

Responsibilities include handling reservations, guest information, and coordination with other hotel departments to ensure smooth operations. The position requires customer service experience and strong communication skills.

Qualifications

• 1 year of customer service preferred
• High school diploma or equivalent
• Basic working knowledge of a computer including word processing
• Excellent communication and interpersonal skills
• Strong organization and time management abilities
• Able to walk stairs and lift up to 20 pounds as needed

Responsibilities

• Receive accommodation reservations and guest details, including payment information.
• Provide information on hotel procedures, policies and facilities.
• Make reservations for relocating guests.
• Maintain reservations per credit card security requirements.
• Keep front desk equipment and supplies organized and in good condition.
• Perform routine cleaning of the front desk area and assist other departments as needed.
• Report maintenance or supply needs to the General Manager.
• Document minor repairs or replacements to room furniture or equipment.
• Respond to guest requests for immediate repairs.
• Assist housekeeping or laundry with various tasks as needed.
• Handle lost-and-found items according to hotel procedures.

Skills

Customer service

Communication

Multi-tasking

Computer basics

Time management

Professional appearance

Education

High school diploma or equivalent

Job description

The DoubleTree by Hilton Miami Airport Convention Center is seeking a friendly Front Desk Agent to join our team. This non-exempt role reports to the Front Office Manager, with a pay rate of $15/hour.

Responsibilities include handling reservations, guest information, and coordination with other hotel departments to ensure smooth operations. The position requires customer service experience and strong communication skills.