Front Desk Agent — Guest Services (Medical, 401k)

Doubletree-By-Hilton; Miami (FL); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k plan

Hilton travel benefits

Free lunch

Parking

Job summary

The DoubleTree by Hilton Miami Airport Convention Center is seeking a friendly Front Desk Agent to join our team. This non-exempt role reports to the Front Office Manager and pays $15 per hour.

Responsibilities include handling guest reservations, providing information on hotel services, maintaining accurate records, and supporting housekeeping and laundry as needed. The position requires excellent communication, basic computer skills, and a neat, professional appearance.

Qualifications

• 1 year of customer service preferred.
• High school diploma or equivalent.
• Basic computer skills; able to multitask.
• Excellent communication and interpersonal skills with diverse guests.
• Strong organization and time management.
• Able to walk and climb stairs about 20% of the time.
• Able to kneel, reach, crawl, and twist as needed.
• Able to lift up to 20 pounds.
• Maintain high standard of personal hygiene and appearance.

Responsibilities

• Receive accommodation reservations and collect guest payment details.
• Provide information about hotel policies and facilities to guests.
• Make reservations for relocating guests.
• Maintain reservations per credit card security requirements.
• Keep front desk organized; order supplies and equipment.
• Document minor repairs to room furniture and equipment.
• Assist other staff with laundry and housekeeping tasks as needed.
• Report lost-and-found items per hotel procedures.

Skills

Customer service

Communication

Time management

Multitasking

Education

High school diploma or equivalent

Job description

The DoubleTree by Hilton Miami Airport Convention Center is seeking a friendly Front Desk Agent to join our team. This non-exempt role reports to the Front Office Manager and pays $15 per hour.

Responsibilities include handling guest reservations, providing information on hotel services, maintaining accurate records, and supporting housekeeping and laundry as needed. The position requires excellent communication, basic computer skills, and a neat, professional appearance.