Front Desk Agent/Hilton Minneapolis Airport

Remington Hospitality; BLOOMINGTON (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to provide exceptional customer service at a bustling hotel. In this dynamic role, you will be the first point of contact for guests, ensuring a warm welcome and smooth check-in and check-out experiences. Your responsibilities will include managing reservations, processing payments, and maintaining knowledge of hotel rates and policies. This is a fantastic opportunity to join a supportive team in the hospitality sector, where your contributions will directly enhance guest satisfaction and create memorable experiences.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Parental Maternity Leave

Qualifications

• Must have excellent customer service skills and a friendly demeanor.
• Ability to manage cash and process transactions accurately.

Responsibilities

• Greet guests and manage check-in/check-out processes efficiently.
• Handle cash and credit card transactions accurately.

Skills

Customer Service

Cash Handling

Reservation Management

Communication Skills

Front Office Systems Knowledge

Job description

Front Desk Agent/Hilton Minneapolis Airport

Join to apply for the Front Desk Agent/Hilton Minneapolis Airport role at Remington Hospitality.

Job Details

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately, and efficiently post all charges.
• Have complete working knowledge of Front Office computer or manual systems, including all daily transactions, even those performed infrequently.
• Manage cash handling accurately, including receiving cash, checks, and credit card information from guests for payment of hotel charges and making correct change.
• Review reservations with special requests and work to block rooms accordingly.
• Understand hotel rates, discounts, and procedures for handling each.
• Be familiar with reservation procedures, including taking same-day reservations within approximately 2 minutes, and follow cancellation and relocation procedures when necessary.

What You Will Be Doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Post all charges promptly, accurately, and efficiently.
• Maintain full knowledge of Front Office systems and transactions.
• Handle cash, checks, and credit card payments accurately, and give correct change.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and procedures.
• Take reservations, including same-day bookings, efficiently, and follow cancellation and relocation protocols.

Salary range starts at $16.00-17.50/hr, based on experience. Full-time associates are eligible for group health insurance (Medical, Dental, Vision, Life), Parental Maternity Leave, 401k, and Paid Time Off. The employer reserves the right to adjust pay based on factors unrelated to sex or race.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality

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