Front Desk Agent | Hilton Garden Inn Marlborough FULL TIME

CSM Corporation; Marlborough (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

CSM Corporation is seeking a Front Desk Agent for the Hilton Garden Inn in Marlborough. This full-time role involves ensuring guest satisfaction through meticulous housekeeping and customer service, in a fast-paced environment. Ideal candidates will have a high school diploma and relevant experience in housekeeping.

Qualifications

• Housekeeping/laundry experience preferred.
• Responsible for guest satisfaction regarding house cleaning.
• Able to lift, push, and pull up to 50 pounds consistently.

Responsibilities

• Ensure cleanliness and order of guest rooms and supplies.
• Accountable for guest satisfaction as it pertains to housekeeping.
• Assist and respond positively to guest requests.

Skills

Attention to detail

Customer focused

Ability to perform duties in a fast-paced environment

Education

High school diploma or GED

Job description

Front Desk Agent | Hilton Garden Inn Marlborough FULL TIME

Requisition Number: FRONT007917

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• Full-Time

Locations

Showing 1 location

Hilton Garden Inn, Boston Marlborough | CSM Lodging Services
Marlborough, MA 01752, USA

• Pay or shift range: $16 USD to $18 USD
  
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

. Responsible for cleaning and ensuring the necessary amenities and supplies are in guest rooms

· Ensures cart, linen, rooms, and equipment are clean and in working order

· Accountable for guest satisfaction as it pertains to housekeeping service at the property

· Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest

· Works as a team player and actively contributes to the efforts of other departments as necessary

· Understands and follows the company guest service recovery program

· Understand and follow company lost and found procedures

· Ensures a clean and safe work area in compliance with company, brand, local, state and federal regulations

· Inspects rooms for maintenance needs and reports any maintenance service issues

· Knowledgeable on the safe use of chemicals utilized within the housekeeping department

· Follows all company procedures for guest/employee incidents

· Knowledgeable of hotel emergency procedures

· Produces required volume of work by planning, organizing and prioritizing work duties

· Adheres to the company attendance policy, grooming and appearance standards, and general work rules and department procedures

· Attends all required department and hotel meetings

· Responsible for the proper use of all equipment and supplies

Education: High school diploma or GED preferred

Experience/Knowledge/Skills/Abilities:

• Housekeeping/laundry experience preferred
• Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
• Maintains predictable and reliable attendance
• Ability to lift, push and pull up to 50 pounds consistently throughout the shift
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods

This document describes the general nature and level of work required of those assigned to this role. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Responsibilities may vary depending on brand/location. All associates are expected to deal with customers and co-workers positively and respectfully and perform duties safely and effectively.

To perform this job successfully, the individual must be able to satisfactorily perform each essential duty/responsibility and meet all criteria under physical demands, with or without accommodation.

This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. Management retains the discretion to add duties or change the duties of this position at any time.

CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.