Front Desk Agent - Hampton Inn

Witham Family Hotels; Ellsworth (ME); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Front Desk Agent, der in einem dynamischen und gastfreundlichen Umfeld arbeitet. Diese spannende, saisonale Rolle bietet die Möglichkeit, den Gästen unvergessliche Erfahrungen zu bieten, während Sie in einem unterstützenden Team arbeiten. Mit einem Fokus auf Kundenservice und Problemlösungsfähigkeiten sind Sie der erste Ansprechpartner für unsere Gäste, was bedeutet, dass Ihre freundliche Art und Ihr Engagement für Details entscheidend für den Erfolg sind. Genießen Sie die Vorteile eines großartigen Arbeitsplatzes mit zahlreichen Vergünstigungen und einer positiven Unternehmenskultur.

Benefits

Bezahlter persönlicher Urlaub

Teladoc Virtuelle Betreuung

Zahn- und Augenversicherung

End-of-Season-Bonus

Rabatte auf Hotelaufenthalte

Mitarbeiterhilfeprogramm

Jährliche Grippeschutzimpfung

Gemeinnützige Spendenaktionen

Feier der Mitarbeiterleistungen

Qualifications

• Ausgezeichnete Kundenservice- und Kommunikationsfähigkeiten.
• Freundliche, aufgeschlossene Persönlichkeit mit Problemlösungsdenken.

Responsibilities

• Begrüßen Sie die Gäste mit Wärme und Professionalität.
• Bearbeiten Sie Check-ins, Check-outs und Zimmerzuweisungen effizient.

Skills

Kundenservice

Kommunikationsfähigkeiten

Multitasking

Problemlösungsfähigkeiten

Grundlegende Computerkenntnisse

Education

Erfahrung in der Gastronomie oder im Kundenservice

Job description

Join our team as a Front Desk Agent at the Hampton Inn Ellsworth! Do you thrive in a fast-paced, guest-focused environment? We’re looking for a friendly, dependable, and detail-oriented Front Desk Agent to join our team at the Hampton Inn in Ellsworth, Maine. This full-time seasonal position runs from spring through fall and is ideal for someone who enjoys welcoming guests, solving problems, and providing outstanding customer service.

As the first point of contact for our guests, you’ll play a key role in making their stay comfortable and memorable. From check-in to check-out and everything in between, your friendly attitude and attention to detail will help create a seamless guest experience.

At Witham Family Hotels, we believe in taking care of our team so they can take care of our guests. Recognized as one of the Best Places to Work in Maine since 2022, we pride ourselves on fostering a workplace culture centered on kindness, respect, inclusion, empowerment, excellence, integrity, and family.

We are an equal opportunity employer and believe our strength lies in our differences.

Position Details:

• Schedule: Full-time, seasonal (spring through fall)

• Hours: 40 hours/week with morning, evening, weekend, and holiday required

• Pay: Starting at $18.22/hour

Why You'll Love Working Here:

• Work with a welcoming, supportive team

• Build valuable hospitality and customer service experience

• Be part of a well-respected company with strong local ties

• Enjoy the satisfaction of helping guests feel at home

What You May Not Know Is That We Also Offer Amazing Benefits and Perks:

• Paid Personal Leave (PPL): Earn 1 hour for every 40 hours worked during the calendar year

• Teladoc Virtual Care: Access to 24/7 medical support for $30/month (free for dependents)

• Dental and Vision Insurance: We cover 80% of the premium—our dental plan is excellent

• End of Season Bonus

• Heating Savings Program with Irving and Dead River

• Core Values Program: Earn points for branded swag

• Referral Bonus: Up to $1,000 per new full-time employee referred

• Discounts on hotel stays, dining, and spa services at our properties and select partners

• Employee Assistance Program (EAP): Free, confidential counseling services

• Employee Relief Fund for unexpected life events

• Annual Flu Shot Clinic

• Witham Family Hotels Gala: A celebration of your hard work

• Community Giving: The Witham Family Hotels Charitable Fund has donated over $1 million to local organizations

Key Responsibilities:

• Greet guests with warmth and professionalism

• Handle check-ins, check-outs, and room assignments efficiently

• Answer phone calls and respond to guest inquiries

• Process payments and maintain accurate records

• Provide local recommendations and information about hotel amenities

• Resolve guest issues promptly and positively

• Communicate effectively with housekeeping, maintenance, and management teams

• Monitor lobby and public areas for cleanliness and guest satisfaction

• Follow all hotel policies and procedures, including safety and security standards

Skills & Requirements:

• Excellent customer service and communication skills

• Friendly, outgoing personality with a problem-solving mindset

• Ability to multitask in a fast-paced environment

• Basic computer skills and ability to learn hotel software systems

• Dependable and punctual with strong attention to detail

• Flexible schedule, including availability on weekends and holidays

• Previous hospitality or customer service experience preferred but not required

If you're ready to bring your hospitality skills to a growing team in a supportive and scenic environment, apply now to join us at the Hampton Inn Ellsworth and be part of the Witham Family Hotels experience!