Front Desk Agent - Guest Experience Expert

RAM Hotels; Columbus (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and amenities

Opportunities for advancement

Professional development opportunities

Positive and supportive work environment

Job summary

RAM Hotels is seeking a friendly and professional Front Desk Agent for their hotel in Columbus, Georgia. The role includes managing guest reservations, checking guests in and out, and addressing any needs during their stays.

The ideal candidate will have excellent customer service skills, be able to multitask, and efficiently handle a fast-paced environment. The position offers competitive salary and employee discounts.

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments and issuing keys.

Skills

Customer service skills

Communication skills

Multitasking

Proficiency with computer systems

Tools

Microsoft Office

Reservation management systems

Job description

RAM Hotels is seeking a friendly and professional Front Desk Agent for their hotel in Columbus, Georgia. The role includes managing guest reservations, checking guests in and out, and addressing any needs during their stays.

The ideal candidate will have excellent customer service skills, be able to multitask, and efficiently handle a fast-paced environment. The position offers competitive salary and employee discounts.