Front Desk Agent (Full Time)

Davidson Hospitality Group; New Orleans (LA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc service

Tuition Reimbursement

Hotel Discounts

Paid Time Off

401K Match

Job summary

The Higgins Hotel in New Orleans, operated by Davidson Hospitality Group, seeks a friendly Front Desk Agent to welcome guests from arrival to departure and provide exceptional service.

You will handle check-ins/outs, assist with local recommendations, and coordinate with other hotel teams to ensure memorable stays. Prior customer service in hospitality and cash handling are preferred; strong communication and multitasking are essential.

Qualifications

• Experience in customer service, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Proficiency in computer systems and hotel PMS.
• Outstanding organizational and multitasking skills.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests.
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency.
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy.
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction.

Skills

Customer service

Communication

Cash handling

Problem solving

PMS software

Organization

Education

High School diploma or equivalent

Tools

PMS software

Job description

Property Description

The Higgins Hotel, located in the heart of New Orleans, is seeking exceptional individuals to join our team! As a job applicant, you'll have the opportunity to work in a historic, luxury hotel that offers unparalleled service and a unique guest experience. With positions available in front desk, food and beverage, housekeeping, event planning, and more, there are abundant opportunities for career growth and advancement. Our hotel features sophisticated design, modern amenities, and a vibrant atmosphere, creating an exciting work environment. As a member of The Higgins Hotel team, you'll have the chance to provide exceptional service to our guests, work in a culturally rich city, and be a part of a renowned hotel brand. Join us in delivering legendary hospitality and become a valued member of our team at The Higgins Hotel!

Overview

Are you a friendly, outgoing individual who enjoys creating memorable guest experiences? We invite you to join our team as a Front Desk Agent, where you'll be the welcoming face of our establishment and a key part of our guests’ positive experiences from arrival to departure. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

About Our Property

The Higgins Hotel & Conference Center's name reflects the contributions of the extraordinary entrepreneur, Andrew Higgins, who designed and built over 20,000 boats in New Orleans that were used in every major amphibious assault of World WarII. Conveniently located directly across the street from The National WWII Museum, the hotel offers 230 era‑inspired guest rooms and specialty suites, premium amenities, full‑service restaurant, lounge, and a rooftop bar, as well as a second‑floor conference center with more than 18,000 square feet of meeting and event space. Higgins Hotel proudly welcomes veterans and individuals with disabilities. We value diverse experiences and are committed to an inclusive workplace.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check‑ins and check‑outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Schedule Expectations

This role requires consistent and reliable availability. Candidates must be committed to maintaining their assigned schedule, including set shifts that may include evenings, weekends, or holidays.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem‑solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• High School diploma or equivalent

Benefits

Davidson Hospitality Group is an award‑winning, full‑service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.

A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well‑being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace.

Pre‑employment drug test and background check required.

We participate in E‑Verify.

Salary Range

Starting from USD 0.00/Hr.