Front Desk Agent Full Time

Commonwealth Lodging Management, LLC; Glen Allen (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent to provide exceptional service to guests at their Glen Allen location. The role involves check-in/check-out assistance, handling guest requests, and ensuring guest satisfaction. Ideal candidates will have a High School Diploma, strong communication skills, and a flexible schedule.

Qualifications

• 1-2 years guest service experience preferred.
• Strong communication skills in English.
• Physical ability to lift up to 25 pounds.

Responsibilities

• Assist with check-in and check-out processes.
• Maintain guest satisfaction and resolve complaints.
• Provide information about hotel features and local attractions.

Skills

Communication

Customer Service

Cash Handling

Education

High School Diploma or GED

Tools

Hotel Management Systems

Job description

Join to apply for the Front Desk Agent Full Time role at Commonwealth Lodging Management, LLC

We are seeking a Front Desk Agent to be the first point of contact for our guests. Responsibilities include assisting with check-in and check-out, handling phone calls, fulfilling guest requests, and maintaining positive guest relations. Regular attendance is essential as the industry operates 24/7.

Qualifications:

• High School Diploma or GED
• Computer skills; experience with hotel management systems preferred
• 1-2 years guest service experience preferred
• Cash handling experience preferred
• Strong communication skills in English
• Physical ability to lift up to 25 pounds and stand for long periods
• Flexible schedule including nights, weekends, and holidays

Key Responsibilities:

• Maintain proper uniform and nametag
• Ensure guest satisfaction by resolving complaints
• Provide information about hotel features and local attractions
• Handle payments and maintain guest confidentiality
• Respond effectively to emergencies

Additional Details:

• Salary: $15.00/hour
• Employment type: Full-time
• Seniority level: Entry level
• Industry: Hospitality