FRONT DESK AGENT - Full Time

Soul Community Planet Hotels; Albion (CA); On-site; USD 26,174 - 27,552; Full time

Job summary

Soul Community Planet Hotels is seeking a Front Desk Agent to serve as the first point of contact for guests. This role requires providing outstanding customer service and ensuring smooth check-ins and check-outs.

The ideal candidate must have previous customer service experience, a high school diploma, and the ability to work in a fast-paced environment. Compensation ranges from $19 to $20 per hour, depending on experience.

Join us in creating memorable experiences for our guests!

Qualifications

• Must be a United States citizen or possess a valid work permit.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Outstanding coordination and multi-tasking abilities.

Responsibilities

• Greet guests warmly and efficiently during check-ins and check-outs.
• Anticipate guests’ needs and maintain positive relations.
• Process payments and manage guest accounts accurately.

Skills

Customer service

Multi-tasking

Computer skills

Communication

Problem resolution

Education

High school diploma or equivalent

Previous customer service experience

Tools

Microsoft Office

Google Suite

POS systems

PMS systems

CRM systems

Job description

Mendocino Coast Lodge - SCP Hotels

The Front Desk Agent will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check‑in and check‑out process. The role is key in creating a welcoming experience for guests.

Responsibilities

• Anticipate guests’ needs, respond promptly, and acknowledge all guests regardless of time or busyness.
• Maintain positive guest relations at all times and resolve complaints to satisfaction.
• Follow hotel policies regarding lost and found items.
• Adhere to hotel requirements for guest and team member accidents or injuries and in emergency situations.
• Continuously promote sanitation, safety, and security efforts.
• Encourage social media or five‑star reviews on OTA platforms.
• Greet guests warmly and efficiently, processing check‑ins and check‑outs with accuracy and speed.
• Maintain knowledge of hotel features, services, hours of operation, room types, rates and numbers, layout, decor, appointments, special packages, promotions, daily count, expected arrivals and departures, group activities, and departmental policies and procedures.
• Manage reservations and room assignments, ensuring accuracy and availability.
• Process payments and handle guest accounts, adhering to company policies and procedures.
• Respond to guest requests and concerns promptly and professionally, resolving issues to satisfaction.
• Ensure efficient flow of information with guests, team members, managers, housekeeping, and other departments.
• Upsell hotel services and amenities to maximize revenue opportunities.
• Maintain a clean and organized front desk area, ensuring a professional appearance.
• Collaborate effectively with other departments to provide seamless service to guests.
• Follow all safety and security protocols to ensure the well‑being of guests and staff.
• Ensure security of guest room access.
• Maintain confidentiality, security, and integrity of organizational data.
• Inspect, plan, and ensure that all materials and equipment are ready for service.
• Maintain knowledge of correct maintenance and use of equipment.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
• Access all functions of computer/software systems.
• Other duties as assigned.

Requirements

• Must be a United States citizen or possess a valid work permit.
• Must be able to read, write, and speak English. Fluency in other languages is beneficial.
• Must be able to accurately follow instructions, both verbally and written.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Must be able to work in a fast‑paced environment with urgency and empathy.
• Outstanding coordination and multi‑tasking abilities.
• Professional in appearance and demeanor.
• Ability to learn, understand, and work within POS, PMS, CRM, and other hospitality‑specific software systems.
• Must have general computer skills including Microsoft Office and Google Suite.
• Must be able to deal effectively and interact well with guests, vendors, and team members.
• Must be able to resolve problems and/or conflicts in a diplomatic and tactful manner.
• Ability to calculate figures and amounts using basic math.

Supervision

• Reports to the Front Office/Desk Manager.

Education and Experience

• High school diploma or equivalent.
• Previous customer service experience is required.
• Previous front desk experience preferred.
• Familiarity with hotel reservation systems (experience with specific systems is a plus).
• State alcohol serving certificate.

Working Conditions

• Must be able to stand and move freely about the property for the majority of the shift.
• Must be able to occasionally lift, carry, push & pull up to 50 lbs.
• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently, and squeezing & overhead reaching occasionally.
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat).
• Must be able to climb stairs occasionally, both indoors and outdoors in a variety of weather conditions (rain, wind, heat).
• Noise level is usually moderate.

Salary

$19 to $20 per hour