FRONT DESK AGENT - PART TIME and FULL TIME

Soul Community Planet Hotels; Laguna Beach (CA); On-site; USD 28,000 - 30,000; Part time

Job summary

Soul Community Planet Hotels in Laguna Beach is seeking a Front Desk Agent for a part-time role. You will greet guests, manage check-ins/outs, handle payments, and maintain guest relationships with a focus on accuracy and hospitality.

The ideal candidate has strong customer service skills, proficiency in English, and experience with hotel software (POS/PMS/CRM). You will support multiple departments to ensure a seamless guest experience in a fast-paced environment.

Qualifications

• Requires a high school diploma or equivalent.
• Experience in customer service preferred.
• Proficient in English reading/writing; additional languages helpful.

Responsibilities

• Greet guests and handle check-ins/check-outs with accuracy and speed.
• Process payments and manage guest accounts per policy.
• Respond to guest requests promptly and professionally to ensure satisfaction.
• Maintain knowledge of hotel services, rates, and promotions.
• Upsell hotel services and amenities to maximize revenue.
• Collaborate with other departments for seamless service.
• Follow safety and security protocols and protect guest information.

Skills

Customer service

Multitasking

English fluency

Communication

Office software

Education

High school diploma or equivalent

Alcohol Serving Certificate (State)

Tools

POS system

PMS

CRM

Microsoft Office

Google Suite

Job description

FRONT DESK AGENT - PART TIME - $21.00/hourly

Job Type: Full-time, Part-time

The Job

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
• Follow Hotel policies with lost and found items.
• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
• Continuously promote sanitation, safety, and security efforts.
• Encourage Social Media/5-star compliments or reviews on OTA’s.
• Greet guests warmly and efficiently, processing check-ins and check-outs with accuracy and speed.
• Maintain knowledge of Hotel features/services, hours of operation, room types, rates and numbers, layout, decor, appointments, special packages and promotions, daily count, expected arrivals and departures, group activities, and departmental policies and procedures.
• Manage reservations and room assignments, ensuring accuracy and availability.
• Process payments and handle guest accounts, adhering to company policies and procedures.
• Respond to guest requests and concerns promptly and professionally, resolving issues to their satisfaction.
• Responsible for maintaining an efficient and effective flow of information with guests, team members, managers, housekeeping, and other departments within the Hotel.
• Upsell hotel services and amenities to maximize revenue opportunities.
• Maintain a clean and organized front desk area, ensuring a professional appearance.
• Collaborate effectively with other departments to provide seamless service to guests.
• Follow all safety and security protocols to ensure the well-being of guests and staff.
• Ensure security of guest room access.
• Maintain confidentiality, security, and integrity of organizational data.
• Inspect, plan, and ensure that all materials and equipment are in complete readiness for service.
• Maintain knowledge of correct maintenance and use of equipment.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
• Access all functions of computer/software systems.
• Other duties as assigned.

Requirements

• Must be a United States citizen or possess a valid work permit.
• Must be able to read, write, and speak English. Fluency in other languages is beneficial.
• Must be able to accurately follow instructions, both verbally and written.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Must be able to work in a fast-paced environment with urgency and empathy.
• Outstanding coordination and multi-tasking abilities.
• Professional in appearance and demeanor.
• Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality-specific software systems.
• Must have general computer skills including Microsoft Office and Google Suite.
• Must have the ability to deal effectively and interact well with guests, vendors, and team members.
• Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
• Ability to calculate figures and amounts using basic math.

Supervision

• Reports to the Front Office/Desk Manager.

Education And Experience

• High school diploma or equivalent.
• Previous customer service experience is required.
• Previous Front Desk experience preferred.
• Familiarity with hotel reservation systems (experience with specific systems is a plus
• State Alcohol Serving Certificate.

Working Conditions

• Must be able to stand and move freely about the property for the majority of the shift.
• Must be able to occasionally lift, carry, push & pull up to 50 lbs.
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat).
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
• Noise level is usually moderate.

$21.00/hourly