Front Desk Agent/Guest Services Agent - FT & PT Positions Available

Benchmark Hospitality at DU; Manchester (VT); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent to provide exceptional guest services at The Equinox in Vermont. The ideal candidate will have a friendly personality and experience in a front desk role, contributing to a memorable first impression and ensuring guest satisfaction throughout their stay.

Benefits

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Local discounts

Qualifications

• At least 1 year of previous experience in a front desk role at a hotel or resort.
• Ability to walk and stand for extended periods of time.
• Ability to reach, crouch, bend, push/pull throughout duration of shift.

Responsibilities

• Perform all duties for a warm welcome and efficient check-in/check-out process.
• Answer all phone calls promptly with complete information.
• Resolve guest issues and ensure follow-up as needed.

Skills

Friendly and engaging

Ability to handle multiple tasks

Knowledge of MS Office

Ability to learn computer systems quickly

Ability to work well under pressure

Job description

Front Desk Agent/Guest Services Agent - FT & PT Positions Available

Opening Post Information* : Posted Date 2 weeks ago (6/5/2025 6:57 PM)

Opening ID 2025-56311

# of Openings 4

Job Locations US-VT-Manchester Village

Department (Portal Searching) Guest Services

Position Type (Portal Searching) Regular Full Time

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

#PGH-BMC

Location Description

Escape to The Equinox in Vermont and experience the best of all seasons. From exhilarating outdoor adventures to serene moments of relaxation, our resort offers a range of activities for every time of year. Discover the joys of summer, embrace the beauty of winter, and immerse yourself in a world of four-season fun at The Equinox.

Description

We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent. Full-Time and Part-Time positions available.

The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay.

If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we would like to speak with you!

ESSENTIAL FUNCTIONS:

• Perform all duties required for a warm welcome and efficient check in and check out process, abiding by our service standards
• Maintain the highest level of associate/guest relations
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests, amenities or celebrations
• Be knowledgeable of Vermont and area events and offerings to suggest to guests/visitors
• Be knowledgeable and provide information on special events, group needs, resort amenities and activities and distribute associated information/packets, gift bags, etc.
• Perform all cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks
• Resolve guest issues and ensure follow-up as needed with the guest and applicable department
• Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
• Perform reservation functions including entering and updating group files
• Attend departmental stand-up meetings on an as needed basis
• Assist in keeping the front desk area clean, stocked, and organized
• Assist with room deliveries or guest/visitor requests on an as needed basis
• Maintain a positive and collaborative working relationship with front office associates and all departments
• Enthusiastically collecting guest feedback and communicate to appropriate leader
• Complete additional tasks as assigned by Supervisors or Director

Qualifications

• At least 1 year of previous experience in a front desk role at a hotel or resort required
• Ability to be friendly and engaging with all guests, visitors and fellow associates required
• Ability to handle multiple tasks efficiently required
• Knowledge of MS Office is required
• Ability to learn computer systems quickly strongly preferred
• Ability to work well under pressure in a fast-paced environment
• Ability to walk and stand for extended periods of time required
• Ability to reach, crouch, bend, push/pull throughout duration of shift

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