Front Desk Agent FT

Wyndham Hotels & Resorts; Carolina (PR); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen in der Hotelbranche sucht einen engagierten Front Office Agent, der für einen erstklassigen Gästeservice verantwortlich ist. In dieser spannenden Rolle sind Sie das Gesicht des Hotels, begrüßen Gäste, beantworten Anfragen und sorgen für einen reibungslosen Check-in und Check-out. Sie arbeiten in einem dynamischen Umfeld, in dem Ihre Kommunikationsfähigkeiten und Ihr Engagement für den Kundenservice geschätzt werden. Wenn Sie eine Leidenschaft für Gastfreundschaft haben und in einem freundlichen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Kundenservice und in der Hotelbranche bevorzugt.
• Flexibilität, lange Arbeitszeiten zu leisten.

Responsibilities

• Begrüßen und betreuen Sie alle Gäste an der Rezeption.
• Bearbeiten Sie Check-ins und Check-outs freundlich und effizient.
• Beantworten Sie Anfragen der Gäste zu Hotelservices und Einrichtungen.

Skills

Kundenservice

Bilingualität

Computerkenntnisse

Multitasking

Verbal- und schriftliche Kommunikation

Education

High School Diplom oder gleichwertig

Hochschulkurse in einem verwandten Bereich

Job description

Compensation Type: Hourly

About Highgate Hotels

Highgate is a leading real estate investment and hospitality management company recognized for innovation in the industry. It is a dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco, and Honolulu, with expanding operations in the Caribbean and Latin America. The company offers expert guidance through all stages of the property cycle—from planning and development to recapitalization or disposition. Highgate has a proven track record of developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital expertise. Industry-leading revenue management tools are utilized to identify and predict market trends, driving outperformance and maximizing asset value. The experienced hotel management leadership team makes Highgate a trusted partner for top ownership groups and major hotel brands. Corporate offices are located in New York, Chicago, Dallas, London, Miami, and Seattle. More information can be found at www.highgate.com.

Overview

The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

1. Greet and welcome all guests at the Front Desk in accordance with Highgate Hotel standards.
2. Maintain proper operation of the PBX console and ensure hotel standards are met (if applicable).
3. Answer guest inquiries about hotel services, facilities, and hours of operation promptly.
4. Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.
5. Review the Front Office log and Trace File daily.
6. Respond to guest inquiries regarding restaurants, transportation, entertainment, etc.
7. Follow all cash handling and credit policies.
8. Be aware of all rates, packages, and special promotions listed in the Red Book.
9. Be familiar with all in-house groups.
10. Be aware of closed out and restricted dates.
11. Gather necessary information when taking room reservations and follow rate-quoting procedures.
12. Be familiar with hospitality terminology.
13. Know emergency procedures and assist as needed.
14. Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
15. Use proper two-way radio etiquette when communicating with staff.
16. Operate all relevant aspects of the Front Desk computer system.
17. Complete shift duties and checklists efficiently.
18. Perform and complete reports such as bucket check, room rate verification, and housekeeping reports.
19. Balance and prepare paperwork for shift closing according to hotel standards.
20. Maintain and promote hotel promotions and guest programs.
21. Keep a clean work area.
22. Assist guests with safe deposit boxes.

Qualifications

1. College coursework in a related field is helpful.
2. Fully bilingual in relevant languages.
3. Experience in a hotel or related field preferred.
4. High School diploma or equivalent required.
5. Computer skills are required.
6. Customer service experience is preferred.
7. Flexibility to work long hours as needed.
8. Ability to exert up to 20 pounds of force occasionally and 10 pounds frequently.
9. Ability to stand throughout the shift.
10. Maintain a friendly and warm demeanor at all times.
11. Effective verbal and written communication skills.
12. Ability to listen, understand, and clarify guest and employee concerns.
13. Ability to multitask and prioritize tasks effectively.
14. Approach all interactions with attentiveness, friendliness, courtesy, and service orientation.
15. Maintain regular attendance as scheduled.
16. High standards of personal appearance and grooming, including proper uniform and nametag.
17. Comply with hotel standards and regulations for safe and efficient operations.
18. Identify and help resolve operational problems proactively.
19. Handle problems effectively, including anticipating and solving issues.
20. Understand and apply complex information from various sources.
21. Cross-train in other hotel areas as needed.
22. Maintain confidentiality of sensitive information.
23. Show initiative by anticipating guest and operational needs.
24. Perform additional duties as assigned by management.