Front Desk Agent Full-Time Flex Shift

MARCUS HOTELS INC; Milwaukee (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to join their iconic hotel team in downtown Milwaukee. This role is pivotal in creating memorable guest experiences, requiring a blend of excellent customer service and communication skills. As the first point of contact, you will welcome guests with a smile, manage check-ins and check-outs, and address any inquiries or issues with professionalism. The hotel prides itself on its rich history and commitment to exceptional service, making it a fantastic opportunity for those passionate about hospitality. Join a team that values growth and offers numerous employee benefits, including meal perks and discounts, while contributing to a legacy of excellence.

Benefits

Free meals every shift

Room discounts

Discounts at restaurants and cafes

Discounted parking

Two for one movie tickets

Career growth opportunities

Early wage access

Paid time off

Medical, dental and vision insurance

401k with employer match

Qualifications

• Previous experience in hotel or front desk roles is strongly preferred.
• Excellent customer service and communication skills are essential.

Responsibilities

• Greet and welcome guests upon arrival at the hotel.
• Check guests in and out, handling requests and complaints professionally.
• Maintain cash handling accuracy and respond to guest inquiries.

Skills

Customer Service Skills

Communication Skills

Patience

Conflict Resolution

Basic Computer Skills

Education

High School Diploma or Equivalent

Tools

OPERA

Job description

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Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for a Front Desk Agent to be a part of our team and continue its iconic legacy. As a Front Desk Agent you will greet our guests and welcome them to return for future stays, while providing them with prompt and courteous service. The way our guests are treated, largely impacts their experience here; so, if you are a person with a smile on your face, this position is great for you!

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976.

What you will be doing:

• Greet and welcome guests as they arrive at the hotel.
• Check guests in and out of rooms.
• Input and retrieve information routinely from computer system to communicate guest requests. Make appropriate selection of rooms based on guests' needs.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Respond to guest requests and questions regarding area or hotel, outlet information and services as well as handle guest issues and report complaints to management.
• Promptly answer the phone in a professional and clear manner.
• Maintain cash handling accuracy including responsibility for House Bank.
• Other duties as assigned.

What we are looking for:

• Previous hotel, receptionist, front desk, or related administrative experience strongly preferred.
• Previous experience with OPERA or other Hospitality Property Management Software strongly preferred.
• Excellent customer service skills and communication are required.
• Ability to stand for the entire shift and move throughout the front office to continuously perform essential job functions.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergencies.
• High school diploma or equivalent required.

What’s in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
• Discounted parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another while maintaining your service with the company
• Early wage access
• Paid time off
• Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match

About us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an equal opportunity employer.

Hourly/Yearly Wage: 17.00/hr