Front Desk Agent | Faro Blanco Resort & Yacht Club, a Curio by Hilton

Shaner Hotels; Marathon (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent at Faro Blanco Resort & Yacht Club in Marathon, Florida. You'll be responsible for managing check-ins and check-outs, handling guest inquiries, and ensuring satisfaction. Ideal candidates possess strong customer service skills and a high school diploma. Experience in the hotel industry is preferred. Enjoy working in a vibrant resort environment with various amenities.

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• Effective communication skills with guests, management, and co-workers.

Responsibilities

• Process all check-ins and check-outs according to established hotel requirements.
• Handle guest complaints ensuring guest satisfaction.
• Be available to work a flexible schedule, including weekends and holidays.

Skills

Communication

Customer Service

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Computer literacy

Job description

Front Desk Agent | Faro Blanco Resort & Yacht Club, a Curio by Hilton

Join to apply for the Front Desk Agent | Faro Blanco Resort & Yacht Club, a Curio by Hilton role at Shaner Hotels

Job Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling, and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Handle guest complaints ensuring guest satisfaction.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Effective communication skills with guests, management, and co-workers.
• Computer literacy preferred.
• Bilingual English/Spanish is a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotel Group is an award-winning hospitality owner-operator with over 65 properties across 14 states and four countries, offering full-service, select-service, extended-stay, and resort accommodations. We partner with top hospitality brands and provide services including hotel development, design, construction, e-commerce, and revenue management. Visit our website at www.shanercorp.com for more information.

About The Team

Join our team at Faro Blanco Resort & Yacht Club, located in Marathon, Florida. Our resort features a historic lighthouse, full-service marina, 125 accommodations, and a restaurant. We offer water activities, weddings, fishing charters, and onsite Jeep rentals, making us the premier resort in the Florida Keys.