Front Desk Agent- Evening Shift

Ocean Place Resort & Spa; Long Branch (NJ); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Competitive pay based on experience

Oceanfront resort environment

Employee discounts

Resort perks

Job summary

Ocean Place Resort & Spa in Long Branch, NJ is hiring a Front Desk Agent for the Evening shift (3:00 PM – 11:00 PM). You will welcome guests, check them in/out, respond to requests, and coordinate with other departments to ensure a memorable stay.

Competitive pay of $16.00–$18.00 per hour, based on experience, and opportunities for growth in a beautiful oceanfront setting with a supportive team culture.

Qualifications

• Previous hotel front desk experience required.
• Strong customer service and hospitality skills.
• Excellent verbal and written communication.
• Comfortable using computers and hotel management systems.
• Ability to multitask while remaining calm under pressure.

Responsibilities

• Welcome guests with genuine hospitality and provide exceptional service from arrival through departure.
• Process guest check-ins and check-outs accurately and efficiently.
• Answer phone calls and respond to guest requests promptly and professionally.
• Assist guests with reservations, room changes, and questions about the resort and surrounding attractions.
• Resolve guest concerns with professionalism while creating positive guest experiences.
• Promote hotel amenities, upgrades, and special offers when appropriate.
• Process payments and maintain accurate cash handling procedures.
• Coordinate with Housekeeping, Engineering, Security, and other departments to ensure smooth operations.
• Complete end-of-shift reports, bucket checks, and required documentation.
• Maintain brand standards while delivering personalized service.

Skills

Front desk experience

Customer service

Communication skills

Hospitality

Tools

Hotel management systems

Job description

Front Desk Agent (Evening Shift | 3:00 PM - 11:00 PM)

Ocean Place Resort & Spa - Long Branch, NJ

Pay: $16.00 - $18.00 per hour (based on experience)

Be the reason our guests end their day on a high note.

Are you someone who thrives in a fast-paced environment, enjoys meeting new people, and knows how to turn great customer service into unforgettable guest experiences? If so, we'd love to meet you!

Ocean Place Resort & Spa is looking for an energetic, professional, and hospitality-driven Front Desk Agent to join our Evening (PM) Shift Team (3:00 PM - 11:00 PM). As the face of our resort during one of our busiest times of day, you'll play a key role in creating memorable first impressions, resolving guest needs, and ensuring every stay is exceptional.

If you're passionate about hospitality, enjoy problem-solving, and love working with people, this could be the perfect opportunity for you.

What You'll Do

• Welcome guests with genuine hospitality and provide exceptional service from arrival through departure.
• Process guest check-ins and check-outs accurately and efficiently.
• Answer phone calls and respond to guest requests promptly and professionally.
• Assist guests with reservations, room changes, and questions about the resort and surrounding attractions.
• Resolve guest concerns with professionalism while creating positive guest experiences.
• Promote hotel amenities, upgrades, and special offers when appropriate.
• Process payments and maintain accurate cash handling procedures.
• Coordinate with Housekeeping, Engineering, Security, and other departments to ensure smooth operations.
• Complete end-of-shift reports, bucket checks, and required documentation.
• Maintain brand standards while delivering personalized service.

What We're Looking For

• Previous Hotel Front Desk Experience Required.
• Strong customer service and hospitality skills.
• Excellent verbal and written communication.
• Comfortable using computers and hotel management systems.
• Ability to multitask while remaining calm under pressure.
• Positive attitude with a professional appearance and demeanor.
• Reliable, dependable, and committed to providing outstanding guest service.
• Available to work 3:00 PM - 11:00 PM, including weekends and holidays.

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Ability to lift and carry up to 20 pounds.
• Ability to bend, reach, twist, push, pull, and perform general front desk duties.

Why You'll Love Working Here

• Competitive pay based on experience.
• Beautiful oceanfront resort environment.
• Opportunity for career growth within hospitality.
• Supportive team culture.
• Employee discounts and resort perks.
• Work where every day is different and every guest interaction matters.