Front Desk Agent- Defiance House Lodge - Powell - Bullfrog Resort and Marina

Aramark Corporation; Utah; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Hospitality Worker II who will play a vital role in ensuring guest satisfaction. This position involves greeting guests, booking reservations, and addressing any concerns to enhance the overall experience. The ideal candidate will possess outstanding customer service skills and a positive attitude. Join a company that values service and strives to create a welcoming environment for all guests. This role offers the opportunity to develop your talents and contribute to a mission that prioritizes community and service excellence.

Qualifications

• Previous guest services experience is required.
• Demonstrates excellent customer service and communication skills.

Responsibilities

• Greet guests and provide exceptional customer service.
• Book reservations and coordinate registration for guests.
• Resolve guest concerns and ensure a seamless experience.

Skills

Customer Service Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Attention to Detail

Job description

Job Description

The Hospitality Worker II is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Job Responsibilities

1. Greet and provide customer service to guests while anticipating their needs
2. Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
3. Book reservations, rentals, and coordinate registration
4. Operate a register and/or software system to complete cash and credit card transactions.
5. Answer phone calls and emails and deliver messages as needed.
6. Maintain excellent customer service and a positive attitude towards guests, customers, clients, co-workers, etc.
7. Coordinate resolution of guest concerns
8. Communicate closely with all departments to ensure a seamless guest experience.

Qualifications

1. Previous guest services experience required
2. Previous cash handling experience preferred
3. Demonstrates excellent customer service skills
4. Demonstrates interpersonal and communication skills, both verbal and written
5. Demonstrate organizational skills, accuracy, and attention to detail

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.