Front Desk Agent

Buffalo Marriott HARBORCENTER; Buffalo (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join the award-winning Buffalo Marriott HARBORCENTER as a Front Desk Agent, offering exceptional service to guests. Located in the vibrant downtown area, this role involves managing check-ins, reservations, and providing a friendly atmosphere. Ideal for those seeking to develop their careers in hospitality with full-time positions and a supportive team.

Benefits

401k

Marriott hotel discounts

Paid time off (PTO)

8 paid holidays

Qualifications

• Detail-oriented with strong communication skills.
• Prior customer service and hospitality experience is helpful.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Assist guests with checking in or out and making room reservations.
• Provide warm, friendly service with a genuine smile.
• Make guests feel welcome and satisfied throughout their stay.

Skills

Communication

Customer Service

Multitasking

Job description

The award-winning Buffalo Marriott at LECOM HARBORCENTER invites you to experience the city like never before. Boasting an unparalleled downtown location within the LECOM HARBORCENTER complex, our hotel is steps away from Buffalo, New York's most popular attractions - from KeyBank Center to the nightlife and events of Canalside. Intuitively designed rooms and suites include local artwork, platform beds, spa-inspired bathrooms and terrific views. Panorama on Seven, our hotel restaurant, offers seasonal American cuisine, waterfront views and hand crafted cocktails. Additional facilities for your downtown visit include a fully-equipped fitness center; we also feature 6,000 square feet of event space, accompanied by comprehensive planning and catering services. And whether you're here for business or on vacation, you'll be thrilled with our location in the heart of the city's flourishing downtown district; there are countless things to do and see around here, and the Buffalo Marriott at LECOM HARBORCENTER places them at your doorstep.

Shaner has an immediate opportunity for a Front Desk Agent to join our team at the Buffalo Marriott at LECOM HARBORCENTER, located in downtown Buffalo just off 190, sitting at Canalside entertainment district.

The ideal candidate will be detail-oriented with strong communication skills. Front Desk associates provide warm, friendly service with a genuine smile and pleasant attitude. We look for staff who are willing to learn and who seek opportunities to grow. Prior customer service and hospitality experience is helpful, but not required.

The Front Desk Agents assist the guests with checking in or out of the hotel and making room reservations over the phone. Agents may also assist the guests with carrying luggage or bringing essentials to the guests' rooms. Our Agents strive to make the guests' experience exemplary, making the guests feel that they have stayed in the friendliest hotel ever. Work shifts vary from 7am-11pm every day of the year, including holidays.

Equal Opportunity Employer and Drug-Free Workplace

Work shifts and hours vary; weekend and holiday hours required.

Full-time positions available, up to 40 hours / week.

Eligible for benefits package including 8 paid holidays, PTO, 401k and Marriott hotel discounts.

Located on bus and metro routes.

Starting at $16 an hour

Desire and ability to work within a diverse staff.

• Ability to manage multiple priorities in a fast paced environment.
• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.