Front Desk Agent - Bar Harbor Grand

Witham Family Hotels; Bar Harbor (ME); On-site; Full time

Job summary

An established industry player is seeking a Front Desk Agent to join their team in beautiful Bar Harbor, Maine. This full-time seasonal role offers a unique opportunity to engage with guests and create unforgettable experiences during the vibrant tourist season. You'll be the first point of contact for guests, managing reservations and providing local information while ensuring every stay is exceptional. With a strong commitment to kindness and inclusion, this company fosters a welcoming environment for both guests and employees. If you are passionate about hospitality and eager to make a difference, this is the perfect opportunity for you.

Benefits

Paid Personal Leave

Teladoc Virtual Care

Dental and Vision Insurance

End of Season Bonus

Heating Savings Program

Core Values Program

Referral Bonus

Discounts on Hotel Stays

Employee Assistance Program

Annual Flu Shot Clinic

Qualifications

• Strong customer service skills with a positive attitude.
• Excellent communication and problem-solving abilities.

Responsibilities

• Welcome guests and manage check-ins/check-outs.
• Address inquiries and resolve guest concerns promptly.
• Provide information about the hotel and local attractions.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Abilities

Attention to Detail

Multitasking

Flexibility

Education

Experience in Hospitality or Customer Service

Tools

Reservation Software

Computer Systems

Job description

Excited to kickstart your hospitality career in Bar Harbor, Maine? We’re hiring a Front Desk Agent to join our welcoming team at the Bar Harbor Grand Hotel. This role is perfect for someone who loves engaging with guests, solving problems, and ensuring every stay is unforgettable.

The position is available as Full-Time Seasonal, giving you the flexibility to work in one of Maine’s most stunning locations during the vibrant tourist season.

As a Front Desk Agent, you’ll be the friendly face and helpful voice that guests first encounter. From checking guests in and out to answering questions, you’ll play a pivotal role in creating an exceptional guest experience. Guided by the General Manager, you’ll be a resource for local information and a point of contact for any guest needs.

You’re not just managing reservations; you’re creating memorable moments. Your attention to detail and warm demeanor will ensure that every guest feels welcome and valued.

At Witham Family Hotels, we are dedicated to creating unforgettable experiences for our guests while fostering a family-like environment for our team. Proudly recognized as one of the Best Places to Work in Maine since 2022 and an Inclusive Workplace, we uphold our core values of kindness, respect, inclusion, empowerment, excellence, integrity, and family.

We are an equal opportunity employer, and we believe our strength lies in our differences.

You’ll be working your magic on a seasonal basis at the Bar Harbor Grand Hotel. The schedule will vary and may include mornings, evenings, weekends, and holidays. The starting wage is $18.22 per hour.

What you may not know is that we also have amazing benefits and perks:

• Paid Personal Leave (PPL): Earn 1 hour for every 40 hours worked during the calendar year.
• Teladoc Virtual Care: Access medical experts 24/7 for a $30 monthly charge, with $0 copay. Spouse/dependent(s) can use this service for free.
• Dental and Vision Insurance: Our dental plan is amazing—it’s a gem. You get up to 4 cleanings a year and more. We pay 80% of the cost. We also now offer a vision insurance plan!
• End of Season Bonus.
• Heating savings program in partnership with Irving and Dead River—save on heating oil and propane.
• Core Values Program: Earn points for branded swag!
• Referral Bonus: Up to $1,000 per new full-time employee you refer.
• Discounts on hotel stays, dining, and spa services at our properties and selected New England Inns & Resorts collection hotels.
• Employee Recognition Programs.
• Employee Assistance Program (EAP): Free and anonymous counseling services.
• Employee Relief Fund: Financial support for unexpected situations, mostly funded by our awesome teammates!
• Annual Flu Shot Clinic.
• Witham Family Hotels Gala: An annual event that recognizes YOU!
• Be part of a company that gives back—The Witham Family Hotels Charitable Fund has donated over a million dollars to local organizations.

Here are some more details:

Essential Duties

• Welcome guests with a warm and professional demeanor.
• Manage check-ins, check-outs, and room reservations.
• Address guest inquiries and resolve concerns promptly and effectively.
• Provide information about the hotel, local attractions, and activities.
• Process payments accurately and maintain records.
• Collaborate with housekeeping and other departments to meet guest needs.
• Monitor and respond to phone calls and emails.
• Perform other related duties as assigned.

Skills Required

• Strong customer service skills and a positive, team-oriented attitude.
• Excellent communication and problem-solving abilities.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Proficient with computer systems and reservation software (training provided).
• Flexibility to adapt to varying schedules and tasks.

Education and Experience

• Prior experience in hospitality or customer service is a plus, but not required. We will train the right candidate.

Performance Measurement

• 90-day performance review, guest feedback, and teamwork evaluation.

Join our team today and be part of creating unforgettable memories for our guests in beautiful Bar Harbor!