Front Desk Agent (swing shifts) - $19/hr

One Ocean Resort & Spa; San Diego, Northern (CA, KY); Hybrid; USD 22,000 - 31,000; Full time

Job summary

The Dextro Hotel a BW Premier Collection in Downtown San Diego seeks a Front Desk Agent on swing shifts to warmly greet guests, check them in and out, and assist with pre-registration and reservations.

You will handle charges, operate the front office system, manage cash, and review bookings with special requests, with shifts from 6am-2pm and 2pm-11pm. This is a full-time position in a guest-focused environment.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules to include nights, weekends and holidays.
• Must enjoy working as part of a team to provide great guest experiences.

Responsibilities

• Greet and warmly welcome guests, check them in/out promptly and professionally.
• Post charges accurately and efficiently for all guest transactions.
• Maintain working knowledge of Front Office system and daily transactions.
• Handle cash, checks and credit card information accurately and securely.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and cancellation/relocation procedures; take same-day reservations.

Skills

High work ethic

Team player

Flexible schedule

Job description

Front Desk Agent (swing shifts) - $19/hr

Location Description

Transform any stay into a relaxing getaway at The Dextro Hotel a BW Premier Collection. Located in the vibrant community of Downtown/Little Italy, our hotel provides unrivaled access to a number of the area's most renowned locales including the San Diego Zoo, SDCCU Stadium and Gaslamp Quarter. Following your day of conducting business or seeking adventure, relax in our spacious rooms and suites featuring complimentary high-speed Wi-Fi, mini-refrigerators and microwaves. Our lounge provides a relaxing setting to enjoy friendly conversations and craft cocktails after an eventful sales meeting or family reunion. Hosting a business or social gathering? Our 10 event rooms are perfect for meetings and receptions of all sizes. Reserve accommodations at The Dextro Hotel a BW Premier Collection and appreciate the comfort and convenience you desire and deserve for your California expedition.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary

Pay for position is $19 per hour. Must be able to work swing shifts - 6am to 2pm and 2pm to 11pm.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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