Front Desk Agent

Great Wolf Lodge

Williamsburg (VA)

On-site

USD 17,616 - 25,089

Full time

14 days+

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Benefits offered by this job

Health insurance

Employee discounts

Flexible scheduling

Career development programs

Job summary

A family-friendly lodge in Williamsburg is seeking a Front Desk Agent to manage guest check-ins and ensure a positive experience. Responsibilities include greeting guests, verifying room requirements, and providing concierge services. Candidates should have a high school diploma and strong customer service skills. This position offers flexible scheduling and attractive perks including health insurance and career advancement opportunities.

Qualifications

Previous experience demonstrating strong customer service.
Must be flexible regarding schedule, based on business demands.
Successful completion of a criminal background check and drug screen.

Responsibilities

Welcomes guests by greeting and answering questions.
Registers guests by verifying room requirements and issuing guest room keys.
Directs guests to room by showing location on resort map.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Education

High School Diploma or equivalent

Job description

Join to apply for the Front Desk Agent role at Great Wolf Lodge

2 weeks ago Be among the first 25 applicants

Join to apply for the Front Desk Agent role at Great Wolf Lodge

Pay: $15.50 per hour

At Great Wolf, our Front Desk Agent ensures an efficient, informative and professional check in/out process so our guests can focus on enjoying all of the amenities the lodge has to offer. Many times as the first point of contact the Front Desk Agent helps create a positive first impression of our resort.

Hiring immediately with full-time, part-time, and flexible scheduling

Join our Pack:

Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives
Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

Medical, Dental, and Vision insurance
Health savings account
Telehealth resources
Life insurance
401K with employer match
Paid vacation time off
Paid parental leave

Essential Duties & Responsibilities

Welcomes guests by greeting, answering questions, responding to requests
Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys
Establishes credit by verifying credit cards or obtaining cash
Directs guests to room by showing location on resort map
Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
Provides concierge duties to guests by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel
Maintains records by entering room and guest account data
Collects revenue by entering services and charges, computing bills, obtaining payment
Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
Secures guest's valuables by processing lost and found to the housekeeping department
Confirms guest identity for registering guests
Maintains a safe working environment by verifying, reporting and acting in a safe manner

Basic Qualifications & Skills

High School Diploma (or equivalent education/experience)
Must be flexible regarding schedule, based on business demands
Previous experience demonstrating strong customer service
Successful completions of a criminal background check and drug screen

Desired Qualifications & Skills

Ability to multi-task and prioritize a variety of tasks with minimal direction
Proven teamwork skills
Enthusiastic and energetic
Excellent communication skills

Physical Requirements

Ability to lift up to 30 lbs.
Able to sit and/or stand for long periods of time

Application Instructions:

Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.

Position Close Date:

Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Seniority level