Front Desk Agent

Onvo; Wilkes-Barre (Luzerne County); On-site; USD 17,000 - 22,000; Part time

Job summary

The Residence Inn team at Onvo is looking for a friendly Front Desk Agent to be the face of the hotel and greet guests with warmth. You will manage check-ins, answer questions, and handle reservations while delivering standout service in a fast-paced environment.

Responsibilities include checking guests in and out, processing payments, and coordinating with other hotel departments to ensure a smooth guest experience. Evening and weekend availability is required; must be at least 16 years old.

Qualifications

• Must be willing to cover shifts when needed.
• Must be willing to work evenings, weekends and holidays as needed.
• Must be 16 years of age.

Responsibilities

• Greet guests and complete check-in procedures using computerized systems.
• Respond to reservations, hotel information, directions, and guest concerns.
• Handle check-out, ensuring accurate folios and guest billing.
• Answer phones and route calls to the correct departments.
• Maintain front desk logs and post charges accurately.

Skills

Customer service

Communication

Cash handling

Multi-tasking

Job description

Job Description:

Come join our Residence Inn Team!

The Front Desk Agent serves as the face of our business and senior management’s connection with our guests. We’re looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once.

Essential Functions:

• Responds in a professional and courteous manner to arriving, departing and in-house guests
• by providing accurate and timely information and services.
• Responds to telephone and in-person inquiries regarding reservations, hotel information, directions, local attractions, and guest concerns.
• Greets and completes established check-in procedures for arriving guests daily, using computerized methods to ensure guest satisfaction in the rooms requested.
• Perform guest departure (check-out) daily by following computer procedures to close guest accounts and ensure accuracy on the folio.
• Corrects any problems that may have been added to the folio to ensure a satisfied guest at check-out.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Answers questions and accepts reservations, both in person and by telephone, by communicating hotel rates and information by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by answering questions and taking care of customers concerns in a timely and knowledgeable manner, in person and on the phone.
• Operates the telephone equipment by accepting incoming calls, assisting in-house calls to get to the correct department in a timely manner, scheduling and setting wake-up calls and setting requests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for transactions during the shift.
• Maintains a friendly, cheerful, and courteous demeanor always.
• Performs the shift check list to ensure accuracy of all aspects of the shift.
• Process all guest mail, messages, and faxes by receiving, sorting notifying, and distributing to mailboxes and to guests to ensure the information is received in a timely manner.
• Maintains the front desk logbook to enhance the department communication and communicates any problems to the next shift coming in and the supervisor

Knowledge, Skills, and Abilities:

• Must be willing to cover shifts when needed.
• Must be willing to work evenings, weekends, and holidays as needed.
• Must be 16 years of age

Credentials and Experience:

• Strong customer service skills

Physical Requirements:

• Physically capable of standing for long hours.

Shift:

3PM-11PM; This is a part-time role

Disclaimer:

The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.

Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.