Front Desk Agent

Residence Inn - Wilke-Barre; Wilkes-Barre (Luzerne County); On-site; USD 17,000 - 22,000; Part time

Job summary

Residence Inn Wilkes-Barre is seeking a friendly Front Desk Agent to be the face of the hotel, greeting guests, handling check-ins and inquiries, and ensuring a smooth stay.

This part-time role requires flexibility to work 3PM-11PM shifts, including evenings, weekends, and holidays; strong customer service and courtesy are essential, as is the ability to multitask and use hotel systems.

Qualifications

• Must be willing to cover shifts when needed.
• Must be willing to work evenings, weekends, and holidays as needed.
• Must be 16 years of age

Responsibilities

• Greet guests and complete established check-in procedures for arriving guests daily, using computerized methods to ensure guest satisfaction in the rooms requested.
• Perform guest departure (check-out) daily by following computer procedures to close guest accounts and ensure accuracy on the folio.
• Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.

Job description

Job Description: Come join our Residence Inn Team! The Front Desk Agent serves as the face of our business and senior management’s connection with our guests. We’re looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once.

Essential Functions:

• Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
• Responds to telephone and in-person inquiries regarding reservations, hotel information, directions, local attractions, and guest concerns.
• Greets and completes established check-in procedures for arriving guests daily, using computerized methods to ensure guest satisfaction in the rooms requested.
• Perform guest departure (check-out) daily by following computer procedures to close guest accounts and ensure accuracy on the folio.
• Corrects any problems that may have been added to the folio to ensure a satisfied guest at check-out.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Answers questions and accepts reservations, both in person and by telephone, by communicating hotel rates and information by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by answering questions and taking care of customers concerns in a timely and knowledgeable manner, in person and on the phone.
• Operates the telephone equipment by accepting incoming calls, assisting in-house calls to get to the correct department in a timely manner, scheduling and setting wake-up calls and setting requests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for transactions during the shift.
• Maintains a friendly, cheerful, and courteous demeanor always.
• Performs the shift check list to ensure accuracy of all aspects of the shift.
• Process all guest mail, messages, and faxes by receiving, sorting notifying, and distributing to mailboxes and to guests to ensure the information is received in a timely manner.
• Maintains the front desk logbook to enhance the department communication and communicates any problems to the next shift coming in and the supervisor.

Knowledge, Skills, and Abilities:

• Must be willing to cover shifts when needed.
• Must be willing to work evenings, weekends, and holidays as needed.
• Must be 16 years of age

Credentials and Experience:

Strong customer service skills

Physical Requirements:

Physically capable of standing for long hours.

Shift:

3PM-11PM; This is a part-time role

Disclaimer:

The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.

Onvo is an equal opportunity employer.

Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated.

In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law.

Unlawful discrimination will not be a factor in any employment decision.

At Onvo, we are passionate about convenience. We aren't just in the business of fuel or food. We're in the business of providing the best experience for our guests, every time. We are dedicated to providing our guests with exceptional service that is always quick, always kind, and always convenient.

Whether you have a background in customer service and hospitality or this is your first job in the industry, if you’re a go-getter, get in touch with us.