Front Desk Agent

Hyatt Regency Westlake; Westlake Village (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision

Disability & life insurance

Employee Assistance Program

Supplemental benefits

401(k) with match

Employee discounts

Paid vacation & sick time

Job summary

Hyatt Regency Westlake in Westlake Village, CA seeks a Front Desk Agent to deliver warm, efficient guest service from arrival to departure. You will manage check-in/out, handle reservations and payments, and provide concierge guidance while coordinating with housekeeping to ensure room readiness.

The role requires attention to detail, strong communication, and a customer-focused approach in a fast-paced environment. Weekend and holiday availability may be required.

Qualifications

• High school diploma or equivalent required.
• Hospitality experience or coursework is preferred.
• Experience with PMS and MS Office is a plus.
• Excellent communication and guest service orientation.

Responsibilities

• Greet and welcome guests in a warm, professional manner.
• Manage check-ins and check-outs accurately and discreetly.
• Respond to guest inquiries by phone and in person.
• Process reservations, payments, and room assignments.
• Coordinate with housekeeping and maintenance for readiness.
• Address guest concerns with empathy and resolve issues.
• Maintain a clean, organized front desk area.
• Provide concierge recommendations for dining and activities.
• Adhere to hotel policies, safety and security procedures.
• Stand or sit for extended periods and perform light duties.

Skills

Interpersonal skills

Attention to detail

Multitasking

Customer-focused

Team collaboration

Education

High school diploma

Hospitality coursework preferred

Tools

Microsoft Office

Property management systems

Job description

Description

The Front Desk Agent serves as the first point of contact for guests, playing a key role in creating a positive and welcoming experience from arrival to departure. This position directly influences guest satisfaction, brand perception, and overall operational efficiency through professional service and attention to detail.

Division Hyatt Westlake

The Front Desk Agent serves as the first point of contact for guests, playing a key role in creating a positive and welcoming experience from arrival to departure. This position directly influences guest satisfaction, brand perception, and overall operational efficiency through professional service and attention to detail.

How You’ll Shape The Experience & Future

• Greet and welcome guests in a warm and professional manner, setting the tone for an exceptional stay.
• Manage check-ins and check-outs accurately, ensuring seamless transactions and proper guest record management.
• Respond promptly to guest inquiries via phone and in person, offering information about hotel amenities and local attractions.
• Process reservations, payments, and room assignments while maintaining accuracy and confidentiality.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for arrival and guest needs are met quickly.
• Address and resolve guest concerns with professionalism and empathy to ensure a positive outcome.
• Maintain a clean, organized, and professional front desk area that reflects the hotel’s standards of excellence.
• Provide concierge support by recommending dining, entertainment, and transportation options.
• Adhere to all hotel policies, safety, and security procedures.
• Ability to perform job-related physical activities, including standing or sitting for extended periods, lifting and carrying items as needed, and performing movements such as bending, twisting, and reaching to effectively complete duties.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Exceptional interpersonal and communication skills.
• High attention to detail and accuracy in handling guest records and financial transactions.
• Strong multitasking and problem-solving abilities in a fast-paced environment.
• Customer-focused mindset with a professional and approachable demeanor.
• Collaborative attitude and ability to work effectively with other departments.
• Adaptability to flexible scheduling, including weekends and holidays.

Professional Experience

• Previous experience in hospitality, customer service, or a front desk role preferred.
• Proficiency in Microsoft Office; experience with property management systems (PMS) is a plus.
• Demonstrated success in providing high-quality guest service in a dynamic environment.

ACADEMIC BACKGROUND

• High school diploma or equivalent required.
• Coursework or degree in hospitality management or a related field preferred.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time

Position Requirements

Successful completion of a background check is required prior to employment

HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.