Front Desk Agent

Lodge at Blue Sky LLC; Wanship (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

The Lodge at Blue Sky LLC, Auberge Collection, in Park City, Utah, seeks a Guest Services Associate to deliver a personalized, high-touch guest experience from arrival to departure. You will coordinate with concierges, housekeeping, and other departments to ensure seamless service and memorable stays.

Ideal candidates bring luxury-resort concierge experience, strong English communication, and the ability to manage multiple tasks calmly while maintaining confidentiality and guest focus.

Qualifications

• Must be genuinely engaging and able to connect with guests and team members.
• Strong English communication, both written and spoken.
• Professional demeanor with leadership potential.
• Minimum two years as a Concierge or Guest Services Associate at a luxury resort.
• Excellent service etiquette and guest protocol knowledge.
• Deep familiarity with Northern Utah, especially Park City/Summit County.
• Ability to manage multiple tasks while maintaining guest focus.
• Strong problem-solving and critical-thinking abilities.
• Basic math and data-entry proficiency.
• Calm, clear thinking and confidentiality in handling guest information.
• Team-oriented with cross-department collaboration.

Responsibilities

• Create a genuine, informative, and personalized guest experience.
• Greet guests and ensure a strong first impression at reception.
• Coordinate and execute guest and resident requests with concierge and staff.
• Work with Concierge, Guest Services, and Housekeeping to prepare units for arrival.
• Assemble arrival packets and itineraries for guests.
• Assist with billing details, registrations, and property information.
• Coordinate with departments to meet guest expectations and stay itineraries.
• Seek feedback at departure and relay to appropriate teams.
• Maintain knowledge of facilities, hours, events, and local services.
• Support sustainability and environmental initiatives where possible.
• Perform additional duties as assigned by the Guest Services Manager.

Skills

Guest relations

English communication

Leadership

Experience: luxury resort concierge

Etiquette

Local knowledge: Park City area

Multitasking

Problem solving

Math skills

Data entry

Composure under pressure

Confidentiality

Teamwork

Job description

Description

Core Responsibilities

Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:

• Create a genuine, informative, and personalized guest experience.
• Use the resident’s/guest’s name whenever possible and appropriate.
• In cooperation with concierge and other employees, help coordinate and execute all guest and resident requests.
• Work closely with Concierges, other Guest Service employees and Housekeeping to ensure the unit is ready for arrival.
• Prepare arrival packet, including a registration card, and printed itinerary.
• Graciously receive guests to reception upon arrival ensuring an exceptional first impression. Process check-in, review registration card, billing details, and property information and preferences to ensure all needs are met. Arrange for bell and valet service if requested or provide direction to their unit. Inquire if the resident/guest has any questions or needs and arrange for assistance as appropriate.
• Coordinate with multiple departments to ensure guest expectations, preferences, amenities and stay itineraries are seamlessly executed to achieve a memorable experience for each and every guest.
• Ensure a lasting great impression upon the guest’s departure. When possible and appropriate, inquire and acquire feedback on guests’ stay; convey information to appropriate parties for necessary follow up.
• Maintain complete knowledge of property and other information including the following:
• All club facilities/services offered and hours of operation
• Daily stats, including availability, arrivals, and departures
• Entertainment/special events scheduled on the property and in the area
• Directions to the property from airports and other major landmarks
• General info, descriptions, and directions for local services, restaurants, skiing, hiking and other points of interests.
• Assist in guest reception as needed to ensure a smooth and seamless operation.
• Ensure all resident/guest needs are met throughout their stay. Engage guests in a gracious and professional manner as they come in contact with the guest reception area.
• Assist and ensure effective resident/guest challenge resolution. Work closely with fellow guest service associates and other departments to resolve any challenges; ensure follow-through and exceed guest whenever possible.
• Accurately input resident/guest contact information. Add information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information.
• Ensure all billing and financial transactions are accurately and efficiently executed on behalf of guests before, during and after their stay.
• Make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenue and reducing costs.
• Participate in and support Blue Sky’s efforts towards sustainability and environmental initiatives.
• Perform other tasks as assigned by the Guest Services Manager or another manager.
• Perform other duties as directed, developed or assigned.

Required Qualifications

• A genuine affinity for interacting meaningfully and positively with Lodge teammates.
• Ability to satisfactorily communicate in English with colleagues and management to their understanding.
• Self-confidence and leadership skills
• Minimum two years as a Concierge or Guest Services Associate at a luxury resort
• Excellent service, etiquette, and protocol skills and knowledge.
• Familiarity with Northern Utah (particularly the Park City/Summit County area), its geography, recreation opportunities, restaurants, events, sights, and other places of interest
• Ability to clearly communicate in English with guests, employees, owners, and management both orally and in writing.
• Ability to handle multiple tasks seamlessly, prioritizing with utmost care for the guest experience, including balancing operating computer programs, in-person guest needs, and professional telephone interaction.
• Ability to think critically and solve problems as they arise
• Ability to compute basic mathematical calculations.
• Ability to input and access data in a computer.
• Ability to be a clear thinker and remain calm under pressure.
• Ability to maintain the confidentiality of guest information and designated hotel data.
• Ability to work cohesively with other departments and individuals as part of a team.

OUR PROPERTY

Only 35 minutes from Salt Lake City Airport, The Lodge at Blue Sky, Auberge Collection is a luxurious contemporary mountain retreat located in Park City, Utah’s Wasatch Mountain Range. Set on 4,000 private acres surrounded by dramatic soaring peaks, high alpine fields, lush hillsides and a spring-fed creek, the 46-room resort invites guests to reconnect with the natural environment in understated elegance, with organic architecture that showcases the majesty of the land. Amenities include a collection of immersive outdoor adventures, including hiking, fly fishing, clay shooting, horseback riding and heli-skiing. The Lodge’s restaurant, YUTA, helmed by Executive Chef Guillermo Tellez, serves cuisine created with ingredients sourced from an onsite organic farm. Deeply restorative treatments at The Edge complement Blue Sky’s active outdoor adventures. Experiential opportunities exclusive to Blue Sky include learning about the artisanal whiskey-making at the on-site High West Whiskey distillery, hands-on horsemanship at the 30,000-square-foot indoor equestrian center and up-close animal encounters at Saving Gracie horse rescue sanctuary.

For more information: auberge.com/bluesky
Follow The Lodge at Blue Sky on Facebook and Instagram @BlueSkyAuberge

JOIN OUR FAMILY

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
For more information: auberge.com
Connect with Auberge Collection on Instagram , TikTok , Facebook , and LinkedIn @Auberge and #AlwaysAuberge

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.