Front Desk Agent

HEI Hotels & Resorts; Virginia (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in Virginia is seeking a Front Desk Associate to assist guests with arrivals and departures, ensuring a positive experience. Responsibilities include greeting guests, handling registrations, and resolving complaints. The role requires strong communication skills and the ability to manage guest relations effectively. Join a diverse team that values growth and offers competitive benefits.

Benefits

Comprehensive Health Plans

Vision Insurance

Pet Insurance

Disability Coverage

401(k) with Matching

Employee Discounts

Qualifications

• Hotel experience is a plus.
• Proficient in calculator use for complex calculations.
• Accurate data entry skills using computer systems.

Responsibilities

• Greet guests warmly and provide information about hotel services.
• Complete registration and handle payments accurately.
• Resolve guest complaints and maintain calm during busy periods.

Skills

Communication

Conflict Resolution

Interpersonal Skills

Education

High School Diploma

College Degree

Job description

About Us

The Embassy Suites by Hilton Tysons Corner Hotel offers stunning accommodations in a relaxed, friendly environment. Located in Vienna, Virginia, just one block from the Silver Line Metro Station and 10 miles from Dulles International Airport and downtown Washington DC, our hotel provides a convenient base for exploring the area. Recent renovations have revamped guest rooms, public spaces, the fitness center, and exterior features, with a design that pays homage to Washington D.C. Join our team and enjoy benefits such as free parking, free lunch, competitive pay, and a growth-oriented environment. Contact us to learn how we can elevate your career.

We value diversity and inclusion at HEI. If you're excited about this role but your experience doesn't perfectly match every qualification, we still encourage you to apply. Military candidates are especially welcome.

Overview

Assist guests with arrival and departure, ensuring positive experiences.

Essential Duties and Responsibilities

1. Greet guests warmly, listen to requests, and provide accurate information about hotel services and local attractions.

2. Complete registration by inputting and retrieving information from the computer system, confirming guest details, and providing room keys and welcome materials.

3. Verify credit cards, handle payments, and post charges accurately using the computer system.

4. Answer phones promptly, take messages, and assist with mail and packages.

5. Close guest accounts at checkout, ensuring guest satisfaction and resolving issues as needed.

6. Handle guest complaints professionally, researching and resolving issues effectively.

7. Remain calm during emergencies and busy periods, using good judgment and discretion.

8. Maintain regular attendance and perform additional duties as assigned.

Qualifications and Skills

1. High School Diploma or equivalent; college degree preferred.

2. Hotel experience is a plus.

3. Proficient in calculator use for complex calculations.

4. Strong communication and conflict resolution skills, with patience and tact.

5. Ability to stand and move throughout the front office area.

6. Accurate data entry skills using computer systems.

7. Ability to recognize emergency situations.

8. Effective interpersonal skills and relationship-building abilities.

9. Excellent verbal and written communication skills, adaptable to different audiences.

Compensation and Benefits

Position is not tip-eligible and does not include performance bonuses. Benefits include comprehensive health plans, vision, pet insurance, disability coverage, 401(k) with matching, and employee discounts. Specific benefits vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer, committed to diversity and inclusion. We evaluate all applicants fairly, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.