Front Desk Agent

Hei Hotels Inc.; Village of Tarrytown (NY); Vor Ort; USD 34.000 - 39.000; Vollzeit

Benefits dieser Stelle

Health and dental insurance

Vision insurance

Vacation, sick and holiday programs

401(k) with matching

Zusammenfassung

HEI Hotels and Resorts is looking for a front desk Associate at Westchester Marriott in Tarrytown, NY. You will warmly greet guests, manage check-in/check-out, and provide information on local attractions and outlets.

The role involves accurate data entry, room assignment, and promoting brand programs.

Qualifikationen

• Hotel experience preferred.
• Use a calculator to perform moderately complex calculations accurately.
• Effective verbal and written communication with customers and colleagues.

Aufgaben

• Assist guests with arrival and departure and provide positive guest experiences.
• Greet customers with a friendly and sincere welcome.
• Explain hours and local attractions; provide accurate information.
• Complete registration by inputting and retrieving information from a computer system.
• Promote HEI Hotels and Resorts and brand marketing programs; select rooms based on guest needs.
• Code electronic keys, process payments, and balance the house bank.
• Handle vouchers and currency exchanges; post charges to guest accounts.
• Answer calls promptly and relay messages to guests; retrieve mail and packages.
• Close guest accounts on check-out and resolve issues or price conflicts.
• Plan steps with discretion; comply with attendance and perform other duties.

Kenntnisse

Hotel experience

Mathematical calculations

Communication skills

Customer service

Tools

Computer system

Jobbeschreibung

About Us

The newly reimagined and remodeled Westchester Marriott Hotel is located in historic Tarrytown, New York. Our 444 room hotel is nestled in the heart of the Hudson Valley and easily accessible for our associates; with a bus stop located directly across the street and ample complimentary parking dedicated to our associates. Come and join our amazing, talented, and dedicated \"family,\" as we like to call it. When you join the family, you also get the benefit of our Loves Culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, PTO programs, associate appreciation and recognition events and career opportunities located both locally and throughout the country. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement (401k) plans to travel perks, product and service discounts, free meals and much more. We take care of our guests, our community and each other because as an associate of the Westchester Marriott, YOU are the difference. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $25.11 - $27.96 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No

Essential Duties and Responsibilities

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Greet customers immediately with a friendly and sincere welcome.

Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.

Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs.

• Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank.


• Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.

Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest.

Retrieve mail, small packages and facsimiles for customers as requested.

Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.

Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity.

Plan and implement detailed steps by using experienced judgment and discretion. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned.

Westchester Marriott 670 White Plains Road, Tarrytown NY 10591.

Qualifications and Skills

Hotel experience preferred. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.

Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.

HEI also provides pet insurance through the ASPCA.

For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.

Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.