Front Desk Agent - Part Time

Crescent Hotels & Resorts; Horseshoe Bay (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a vibrant team at a scenic resort in Texas, where you will play a key role in providing exceptional service to guests. As a Front Desk agent, you will greet visitors, manage check-ins, and ensure a smooth experience for all guests. This position offers a unique opportunity to work in a beautiful environment with access to resort amenities. The company values diversity and offers growth opportunities through training programs, competitive pay, and a supportive workplace culture. If you are passionate about hospitality and eager to make a difference, this role is perfect for you!

Benefits

Paid vacation and holidays

401(k) plan with employer match

Health, dental, and vision insurance

Long and short-term disability insurance

Discounts at Crescent Hotels & Resorts properties

Associate housing

Shuttle service

Meal subsidies

Limited access to resort amenities

Qualifications

• Previous customer service experience, preferably in hospitality.
• Proficiency in English (reading, writing, speaking).

Responsibilities

• Manage front desk operations efficiently and professionally.
• Assist guests with registration and special requests.
• Resolve guest issues promptly and effectively.

Skills

Customer Service

Conflict Resolution

Computer Skills

Team Collaboration

Proficiency in English

Education

High School Diploma

Job description

We are looking for a hospitality professional to join our Front Desk team!

Horseshoe Bay Resort seeks a Front Desk agent to greet and serve our guests with the highest standards. The role involves providing efficient, courteous, and professional service at the front desk, adhering to established guidelines and procedures.

Benefits for Full-Time Employees

• Paid vacation and holidays
• 401(k) plan with employer match
• Long and short-term disability insurance
• Limited access to resort amenities (Golf, etc.)
• Discounts at Crescent Hotels & Resorts properties

Located on the shores of Lake LBJ in the Texas Hill Country, Horseshoe Bay Resort offers a scenic outdoor setting with proximity to Austin, lakes, parks, and golf courses. Join us and enjoy a paradise-like work environment!

Our Commitment

We promote diversity, equity, inclusion, and belonging, providing opportunities for growth through our Manager in Training Program (MIT), competitive pay, benefits, and fun events. We also offer associate housing, shuttle service, meal subsidies, and more.

Additional Benefits for Full-Time Roles

• Health, dental, and vision insurance
• Critical illness and accident plans
• Associate Relief Fund

Key Responsibilities

• Manage the front desk operations professionally and efficiently, fostering good relationships with other departments.
• Handle cash duties according to hotel policies and procedures.
• Stay informed about daily hotel operations, events, and updates.
• Know room rates, packages, discounts, and promotions.
• Assist guests with registration, room assignments, and special requests.
• Resolve guest issues promptly and effectively.
• Ensure accurate billing at check-out and proper cash handling.

Minimum Qualifications

• High school diploma or equivalent
• Proficiency in English (reading, writing, speaking)
• Previous customer service experience, preferably in hospitality
• Pleasant demeanor, self-starter, good judgment, and computer skills

Additional Qualifications

• Professional and courteous interaction with guests, including conflict resolution
• Knowledge of the local area and environment
• Ability to work well with team members
• Valid driver’s license and satisfactory driving record

Preferred Skills and Behaviors

• Team player: collaborates well with others
• Enthusiastic: demonstrates eagerness and interest

Motivations

• Growth opportunities: motivated by taking on more responsibility
• Impact: driven to contribute to organizational success

Education, Experience, and Certifications

Relevant education, experience in hospitality, and necessary licenses or certifications are preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Applicants are notified of their rights under federal employment laws, as detailed in the Department of Labor's "Know Your Rights" notice.